-
March 2024 by Kimberly Hollandsworth
Jessica is awesome and transforms our Great Pyrenees!
-
September 2023 by Claire Canada
I had a great experience with Tanya who was recommended by a friend, she picked up my dog and carried her in from the parking lot since it was her first time there and she was nervous, I received a text that she was ready for pick up and was happy with the results; Tanya gave her a very cute haircut/sanitary cut, nicely trimmed nails etc and my dog was all smiles.
-
September 2023 by Jane S.
The staff was super friendly and professional. This was our first time going there with a new puppy and they were so great with her. Tanya was fantastic with her and the puppy looked so cute when finished! Thank you for a great experience!
-
July 2023 by Stephanie T
I will never bring my pup back to the grooming station. They did a terrible job and completely buzzed my dog. He was not matted whatsoever. They asked me details about grooming and didn’t do anything I asked. It’s very disappointing, especially how much they charge for appointments!! I asked if they could take money off of the bill and they said no. I said, “fine I’ll leave a review.” The groomer said, “fine, I’ll tell everyone your dog was matted.” Again he was not matted anywhere. Very unhappy with their customer service.
-
July 2023 by Trucker Marquez
I've been coming here for almost a year. The past week I've been calling every day/ every other day to book an appointment. I call this morning and finally got someone. I asked the gal if they had been closed or something that I have called numerous times and left messages and her response was "I don't know!" U work there you should know something. My stylist is booked she said. I asked if someone else could take me she cut me off quickly and said they were pretty well booked. I said can u call if u have a cancelation she said she will try, but wasn't confident nor happy to even give me that response. I said ok thank u and she quickly hung up. The fact I've been calling and leaving messages for the past week with no returned calls and then to have an attitude with me as I'm trying to work something out just is not appropriate. If she hates her job, she needs a new one! If she had a rough weekend, she should have stayed home. I just don't get this younger generation. No customers service nor assistance at all! Now I have to find a new place to take my Lillie. Such a hassle.
-
May 2023 by Denise Z.
Rude, unfriendly customer service!
-
March 2023 by andrea smith
Everyone is great Tonya does an amazing job on both my large and small dogs!
-
January 2023 by Norman Hadad
They did a great job with my dog. So nice and very informative about how he did and how we can keep him clean until the next time. Person at the desk was a little disengaging but it didn’t take away from the great job they did.
-
April 2022 by Benjamin M.
Great service! I WOULD highly recommend. Very nice people and worth every penny. Support your local business. I will be taking my dog there again!!
-
March 2022 by Laurie A.
Everyone here is so wonderful to work with. I have been coming here for years. Tanya is the best! She is now taking care of my second smaller rescue dog. The first one was a labrottie that weighed 139 pounds. He loved Tanya. I highly recommend this business. I was referred 10 years ago by a friend who has 2 golden retrievers. Best reference ever!
-
January 2022 by Lauren N.
They always do an amazing job on my boys and the amount of time taken, while thorough, is minimal. I'll definitely be back.
-
December 2021 by Clare Dayton
I just want to say how wonderful this place is. I like reading Google reviews before I go places, the Google reviews definitely did not match my positive experience either time I went with my long haired dog that needed a lot of special attention. The groomer, Dex, is a dog whisperer btw. My dog really trusts them. I was afraid I'd have to shave my dog but they took the time to get out the knots and help me with his skin probs and a lot of good detail on the ears and around the face. Flawless cut. They also were nice enough to let me come back for rinsing off his feet and blow drying it after a muddy walk so my puppy has less knots then if I did this myself. Also, my old neighbor in Streetsboro said this is the best place to have nails cut properly and they were always done right for the past many years she's taken all 3 of her dogs. She says they always have quality groomers.
-
November 2021 by Ian Rose
My friend tried working there and they hired and fired this person within a day. They gossip behind people's backs and have a negative attitude. One of their workers even had Covid 19 and still continued to have customers in.
-
September 2021 by Martin Shemensky
There has to be underlying issues for the negative reviews as I have been taking my labs there for grooming for years and years. They are always super busy which is the true test of a well run business. All of their groomers are experienced and do excellent work. In all my years I have never seen any of the groomers being disrespectful to their customers. There has been a few times that it took a little longer than expected but upon inquiring as to reason why it was always because customers did not show up on time for their scheduled appointment, thus causing a day long backlog and causing the groomers to stay open hours after their scheduled closing time. And they never once cut corners with my dogs grooming. It got to be so bad that they had to start charging a late fee. Maybe reason for some negative reviews? I have gone to other groomers in the area but once I found The Grooming Station I would never even consider going anywhere else. Give them a try as I guarantee that you’ll walk out a happy, satisfied customer and return time and time again.
-
September 2021 by Martin S.
There has to be underlying issues for the negative reviews as I have been taking my labs there for grooming for years and years. They are always super busy which is the true test of a well run business. All of their groomers are experienced and do excellent work. In all my years I have never seen any of the groomers being disrespectful to their customers. There has been a few times that it took a little longer than expected but upon inquiring as to reason why it was always because customers did not show up on time for their scheduled appointment, thus causing a day long backlog and causing the groomers to stay open hours after their scheduled closing time. And they never once cut corners with my dogs grooming. It got to be so bad that they had to start charging a late fee. Maybe reason for some negative reviews? I have gone to other groomers in the area but once I found The Grooming Station I would never even consider going anywhere else. Give them a try as I guarantee that you'll walk out a happy, satisfied customer and return time and time again.
