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“My favorite store and humans ever. I feel like I come home every time I enter. I actually live out of state but honestly want to buy my clothes only from here. I am looking for higher quality sustainable fashion and Ladder is always exploring new brands.The team is always so patient and willing to get on FaceTime so I can see the clothing more “in person.” And they know me so well now the pieces suggested are always perfect. Shoutout to Lori for always giving me the honest opinions.”
“I found Stringers Society randomlyOn google needing my son’s head strung with armor mesh.Actually drove an hour for their services. I couldn’t be happier with the service. They were very responsive to my novice questions, prompt, and the quality of the product is fantastic. I look forward to using their services for future!”
“I love shopping at village trends. The staff are always helpful and lovely. I get so many compliments on all the cute things I purchase from village trends. The store is well stocked with a variety of sizes in all the best styles. I always feel confident and comfortable in the clothes I buy at village trends!”
“Made a trip to Brigade today (Sept 3rd 2023) and everytime I make a trip up to the Beachwood Mall. I make a special trip every few months from the Pittsburgh area.The guys who work at Brigade are always really helpful and give top notch customer service as well.The selection of clothes are always super fresh and cutting edge, and are priced nice.I've shopped here the past few years and will continue to come back.5 stars all day long!”
“I love this this small shop! They always have a fun selection of clothes including bell bottoms and overalls and other small trinkets and accessories. But the best part of all is their Birkenstock selection. If you are looking to buy unique Birkenstocks, they have basically every style and every color imaginable!”
“I love this store! I’ve been here countless times and each time I have had an amazing experience! Caroline is the absolute best! I’ve gotten both a dress and a sweater from here and both are holding up so well. The stock rotates often so there is always something new to try on! The atmosphere of the store is so well designed and the window displays are always great!”
“Abigails is my go to spot for my perfume, a special gift or when I am looking for an outfit or jewelry that will elevate how I look and feel about myself. The staff at Abigails are the nicest, most helpful women. The store carries unique and stylish clothing at an affordable price. I always look forward to stopping in at Abigails!”
“Update: I am moving this company to five stars. They resolved this issue with nothing but professionalism. I very much appreciate their customer service.
This was an online order. I ordered some chainsaw chaps online May 31st. I received the wrong size in the mail. I talked to a customer service rep (who was extremely nice - Christina) on Thursday and had the wrong chaps sent back to the company on Thursday with a follow up email. I never heard anything back so I called Tuesday. Unfortunately the right size chaps were still not shipped out to me. I elected for a refund instead. Really nice people, but it would have taken 3-4 weeks from start to finish to get the right product. I bet the company is great, and the people seem really nice, but it didn't help me in the end.”
“I was in the area for lunch and while walking past this store, we spotted this t-shirt in display by the window so I knew I had to get it. Went inside the store and unfortunately they only had a S and 3XL. The worker said this was a popular shirt (which I'm not surprised) and helped me check if the other locations had a M in stock. Since the other locations were pretty far away, she gave me a free shipping code to order the shirt online. Order placed Friday afternoon and I got my shirts on Wednesday. First time coming into this store and it was a great experience!”
“The cap on my insulated water bottle was broken. When they could not replace it, they offer me full credit against the purchase of a similar to bottle.
I decided to try super glue first. Happily it worked.
Great customer service!”
“I discovered this store a few months ago and am so glad I did! Great selection of stylish and quality (the name rings true) clothing for men and women, and the staff are all extremely friendly, knowledgable, and helpful; they know their products and they understand fashion. The store manager, Anna, is absolutely wonderful! I don't normally enjoy shopping for clothes and tend to order most of my clothing online, but the Cleveland Madewell store has started to make me re-think my shopping habits. Would recommend to anyone who's looking to build a timeless, yet fashionable wardrobe with a no-stress shopping experience.”
“I went to the Fly Fishing 101 with my son and two grandsons on Saturday April 13. Although it was windy the Orvis staff made the best of it. They were so patient with my grandsons. I really appreciated the time they spent. They really worked at breaking down the casting and line tying in a manner we could understand. Great group of people and would recommend it to anyone interested in learning more about fly fishing.”
“My husband and I visited the store on 07/12/2023 after having just visited another local hat store that has also been around for many many years. This store is a stark contrast from our experience at the other business! Immediately, we were impressed with this store's appearance and the friendly greeting we received from Maelynn (?spelling) and one of the store owners! Maelynn was very knowledgeable about the various hat styles and was able to show us selections after my husband explained what he was looking for! He chose a hat he loves, I love it too, and love to see him in it! When we are back in our home town, we will be sure to visit them again and get hubby right!! Thanks Maelynn and team!!”
“My recent experience buying skis and boots at Geiger’s was great. The entire staff was friendly and helpful. Kirt was so patient as he helped me find ski boots that fit properly and were comfortable. So glad for independent merchants like Geigers with great selection, helpful staff, and fair pricing.”
“Love Old Navy! Only jeans I wear. They fit me perfectly. My son bought a couple of polo shirts here. Better quality and prices than the high end stores. We checked 5 on 6 stores for shirts before going to Old Navy. Great store!”
“The selection of men’s and women’s clothing is amazing! Store layout is very chic and inviting with incredibly helpful, friendly staff. Their inventory is constantly being updated so there’s always new apparel! 110/10”
“Great clothes and customer service! I purchased a bathing suit that unfortunately had an inseam that unraveled after a single wearing. Returning to the store Margo demonstrated what unparalleled customer service means. You’ve earned a long term customer!”
“I have been shopping here for years, I have every pair of rock revival jeans they sale. They definitely will show you some love. Go check them out...much love ❤️ NM”
“Staff is nice and they always have a great selection of clothing for men when I shop for my boyfriend… kinda wish they had more options for women that’s why I’m giving 4 stars but other than that I love this store !”
“Just had a great experience with Robbie!! So patient and informative!! Needed help with sizes and he was even kind enough to write some sizes down for me! And took extra care to explain different fits. Thank you!!”
“My mom and I have been coming here since it first opened, and we always love to come in. Gayle knows her customers by name and always chats with us and suggests pieces that we will love. All of the pieces, including shoes and purses are in perfect condition and for a great price. We ❤️ Gayle and Passion for Fashion.”
“I've found good quality, staple pieces here. The staff was very friendly and helpful with getting me another size I needed. I think it's a positive shopping experience so I will be back.”
“Well Joy is joyful to deal with. We popped in to look for shirts for my 19 year old slender son. Joy helped navigate the fit and the style. I had so much fun with her as did my daughter. We bought a bunch and she has already texted to let me know about sales..ultimate customer service experience. 10 stars.Thank you Joy. Canadian Browns fans forever!!”
“I just want to let you know, that Dennis at your Mayfield,Ohio store is fantastic.
Took my son there in May looking for a prom suit.
Dennis put the best outfit (suit/shirt/tie/socks/shoes/belt) together for us. My son looked fantastic on prom day/night.
Yesterday, my husband needed a suit for an upcoming wedding, so we headed to K&G again.
Dennis greeted us once again and helped us tremendously with my husband suit.
Dennis is very knowledgeable and does an excellent job with helping people.
Thank you very much, Dennis.
Also, the 2 ladies that were checking people out last night. Fantastic also, very personable and very friendly!”
“Had awesome experience today. Staff was amazing! The manager with snake earrings was super helpful and very kind and sweet. Thank you guys for your help! Will be back soon!”
“Every time I go into this wonderful shop, I have the best experience maybe ever in a retail location. The service is spectacular and I've been able to select the perfect gifts for my wife and daughters with their staff's amazing expertise every single visit. Guys, if you're looking for outstanding gift ideas especially when it comes to women's cloths, there is no better place in Northeast Ohio. When my girls open the box from Haven, it's always an "oh wow" moment. Their location is an "oh wow" moment for me because I love visiting Chagrin Falls. It truly is the perfect store in the perfect location.”
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“I went with some family members as westerns looking for traditional clothing for a wedding we are attending. The owner was lovely and so helpful in showing us what outfits would be perfect for the event. Absolutely wonderful experience!”