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April 2024 by Linda A.
I have been patronizing this Salon approximately 7 years. Anna does a great job when she is not distracted being the receptionist. The prices were increased during COVID, which I understand. After COVID the hand sanitizer which was water down and the spotted pixie glass have been removed in addition everyone has gone back to subpar general cleaning, sharing brushes, drill attachments, not sanitizing their hands or cleaning the station after the patron has left I wonder why is the price still elevated. Salon needs a good overall cleaning. Hire a receptionist
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March 2024 by Yelena Y.
If possible I would give this salon negative stars for customer service. I had dip powder put on by the tech Maya who speaks very little English and a week later 4 popped right off. Also, after dipping 3 times, the color still seen translucent. When I started to say something, she gave me an attitude and continued to talk about me to other tech in another language. I did not want to make a scene because I was not planning to come back anyway. DO NOT RECOMMEND! Take you money to somewhere else!
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February 2024 by Joan B.
My two friends and I went there for a mani-pedi. All 3 of us were so sorry we did. None of the service providers took their time to give us a decent job. Our fingernails were not polished evenly and the cuticals were cut and looked ragged. Our pedicure was not done properly. My 9 year old granddaughter could have done a better job on the polish job. We were all very dissatisfied with everything. Look elsewhere so you don't pay over a hundred dollars for a very poor experience.
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February 2024 by Leah Shusky
I had a wonderful experience! Mai took care of me. I walked in and only had to wait a few minutes. I got a gel pedicure and I did a dip manicure. She was very fast, efficient and made sure I was happy with everything before I left. I highly recommend Broadmoor nails and Mai!
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October 2023 by nic jones
my mom and i've been going to Broadmoor Nails & Spa in Solon since 2021 and absolutely LOVE this place!! <3everyone is super talented and friendly! and the quality of work is consistent throughout the salon teamplus, we've seen them make multiple upgrades and improvements to the salon and business over the years! they definitely listen to their customer feedback.some of the changes (since 2021) include:- text reminders for appts.- diff colors available regularly- new pedicure and manicure chairs- rewards / loyalty program!of course -- i always book with my gurl Ashley :) her almond shape slays my life!! she knows like every color AND she can do some impressive designs.they definitely have the talent to do that manicure you have a screenshot of girllllllll ;)appointments on the weekend are v recommended!! and they're going to be busy around major holidays / high travel seasons.truly want to close this review out saying that we (my mom and I) love everyone at Broadmoor Nails & Spa Solon -- Paul, Anna, Helen, Rosie, Jimmy, Elena, Jason -- and everyone else, we're so appreciative of you!!
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October 2023 by Toie Greer
Most professional services I've encountered.
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September 2023 by Stephanie Cobble
Love Jimmy and Jason! Very thorough and very kind. All the techs are amazing.
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August 2023 by Andrea Mack
Staff and service is amazing!
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August 2023 by Erin Webb
Love Helen and Lena!!!
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August 2023 by LaVeisha Smoak
Excellent customer service!!
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June 2023 by Susan
Broadmoor is a solid salon that is consistent- they provide great nails and service and are friendly and work hard. I choose Broadmoor over so many local salons.Service: Nail cut & filing
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May 2023 by Carmen Barner
My experience here has been good so far. I do have a preferred nail tech and she is awesome. She’s fast but good and pays attention to detail. My only issue was the one time I needed a nail repair and had to get whomever was available. The person did a sloppy job. My nail was bumpy, not smooth at all. It was cool they didn’t charge me but honestly, I would have paid or tipped if she acted like she gave a damn.
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April 2023 by Dottie Laurinaitis
Had Ashley do my nails from 10-12:20 today. Did normal pedi and mani. Far from the best pedi for sure. Let my polish dry for at least 45 minutes and she had is on so thick on both big toes that they are all gooped off and it’s only 1:30. Also my fingernail polish she told me wait 15 minutes I waited almost 25 minutes and before I even walked out two nails were a goopy mess.Won’t have her again for sure.Services: Manicure
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February 2023 by Этл
Horrible. i visit them for an express nail manicure. It took 5 minutes for Jason to do it. A shame on them. No quality.
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February 2023 by Quevetta Tinsley
Jason Rocksawesome customer service & I love my results.
