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March 2023 by Zach Moore
the store is no longer in this location
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April 2021 by Tina Sexton
The customer service is amazing.Robert goes out of his way for uMy dad is legally blind and Robert didn't stop until he had my dad's phone where he could use it .I definitely would send my family and friends to sheblys Verizon.
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December 2020 by Andy Lewis
Ladies are helpful but I don't like this transition period were they are switching over from Boost Mobile to the new company.. Should have stayed with Boost..
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October 2020 by Chad Adkins
I purchased 2 phones here on recent trips. Even after waiting paitenetly while the rep went in the back to get help I still had to make several calls to verizon customer service to get the phone activated. On my next bill there were multiple activation charges on the same line due to the associates errors as well as some data plan changes that i do not remember making.. that took a few phone calls and a half hour of my time that verizon will not compensate. In review, if you're lonely and want to spend hours talking to verizon associates on the phone and in store trying to get your bill and plans from being jacked up, this is the place for you!
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September 2020 by Amber Cook
they will lie to you about prices to get whatever they want.. I do not recommend this place
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July 2020 by Amy Pifher
We upgraded 2 phones today and Robert took care of us. He did a fantastic job and explained things to us so very well! He took his time and made sure we left there with everything working!! Will recommend this store to others!! Thanks Robert!!!
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July 2020 by AmyLaven North
Got a new phone. Put a great glass screen on it. Cracked! Thought it was the protective piece. Nope. $40. Not even a month old. Didn’t drop y phone or anything. Called - Mr Tyler. He was anything but helpful. Told me to google the information. So rude. Never will I go there again!
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May 2020 by Daniel Kuhn
The manager for very kind and a big help and his staff was very helpful too. I will alway pick this verizon store to do my future Business.
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May 2020 by Susi Lusk
LOVE the Shelby Verizon store!! I am a frequent stopper with everything from upgrades to many questions on my phone. The new manager, Rob, and his team are always very helpful. I guess the best part is they will offer things quickly, and explain them just enough to peak your interest. I never feel pressure or feel reluctant to ask for help. As a customer, usually I don't know what is "available", so I don't know what questions to ask. So in the course of conversation, I mentioned a couple things, and they suggested things that I could do, or things my phone and tablet could do, that would benefit me. I always learn a thing or 2 that's new and helpful!! It takes an attentive associate to make a customer feel at ease. The Verizon store in Shelby has those kinds of associates. I wish they had a better, more visible location so they could be used to their full advantage!! As always, I tell everyone to go to the Shelby office. Thank you!!!
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May 2020 by ty beck
Robert is awesome. Deserves a raise. Fast and respectable
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February 2020 by Lori Bowser-Beat
Rob, the store manager, is super nice and was willing to help me and took the time to fix the problem I was having. Good location too
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January 2020 by Cathy Esterline
Derek helped me was great!
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November 2019 by Barb Kilgore
Heaven was very patient and knowledgeable. I am excited to have such great customer service locally. She not only gave me everything I needed for my new phone but also educated me with all the new upgrades. Thank you
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November 2019 by Kyna Scherer
I stopped at Verizon in Shelby Ohio password was locked out Derek was very helpful with getting this resolved. I appreciate this and now I can do my updates.. Thank You for being so kind!!
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November 2019 by Porty
Derek was amazing. Highly recommend.
