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September 2023 by aaron arter
Spoke with Andy and he was super nice when scheduling our appointment. It was the after treatment that they need to work on. We decided not to spend the $2400.00 at this time to get our vehicle fixed and it seemed like we got the cold shoulder. After paying our bill for diagnostic didn't even get as much as a thanks, thank you, have a good day, let us know when you would like us to schedule that or even a good bye. I will drive hours to another ford dealer going forward.
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September 2023 by Ford Mustang
Donley Ford of Shelby scheduled me in faster than any other surrounding facility. Andy Wood the Service Advisor is super helpful, very nice facility, highly recommended & will be returning.
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August 2023 by Chris Beach
I drove almost an hour and a half to check out a vehicle only to get there to find out that the vehicle had a modification that would not allow it to pass an emissions test. However my salesman (Drew) recommended another possibility so I decided to continue to the dealership anyway. It turns out I got a much better vehicle and they helped me with the negative equity that I was rolling over from my trade. Everyone made the whole process amazing and I can’t say enough good things about the staff and the dealership as a whole.
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August 2023 by andrew Fike
been a long time customer of Donley Ford and have always had great experiences. bought my last 3 vehicles from the Shelby location and this time was no different. My salesman Drew went above and beyond trying to find the type truck I was looking for and Holace made the paperwork a breeze. Always recommend Donley's to people and I will continue my business there
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August 2023 by Shelley Redden
We had some routine maintenance work on our expedition, their prices were fair and the work was done quality.
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June 2023 by Richard Morrow
I bought 3 trucks off of you 2 of which I still have your shop treated me horrible everytime I went in you lost this customer for life
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June 2023 by Sarah Gillespie
Morgan at Donley’s was fantastic. She worked hard to get my daughter into a reliable car within her price range. She was professional and polite. Would highly recommend this dealership!
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June 2023 by T Wilson
Morgan and Holace were absolutely amazing. This was the best car buying experience I've ever had, and I adore my new car.
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June 2023 by Kindly Michael
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May 2023 by Sylvester Francis
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April 2023 by Southern
We love Donley Ford Shelby! Dan in sales is always very pleasant and willing to help his customers in anyway possible! We love dan! Chris in the service department is very friendly and treats you as a service manager should, Chris always makes the service experience very pleasant! We love Donley!!!
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April 2023 by Tricia Bailey
These guys were awesome. Spent day with Dan Reese made me feel at home. His team worked really hard to get us what we needed. Thanks so much Tricia
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March 2023 by Ann Jones
Service was fast, friendly and reasonably priced. Answered all of my questions and were thorough checking over my car. I'd say they went beyond what I expected. First time there, but it won't be our last. Good job!
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February 2023 by Justin Hill
Very rude staff & management. Stated his own personal policies outside of the Ford company. Charging me for services I did not agree to or ask for. Manager refused to call back to hear my incident. Will never return.
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February 2023 by Paul Bell
Holace was super patient and helpful! He really understood my needs and valued the importance of my time. Very efficient!
