Quick Lane at Mike Bass Ford is known for providing good and generally quick service for vehicle maintenance. Customers often appreciate the staff and mechanics, describing them as top-notch, helpful, and hospitable. The service includes oil changes, tire rotations, and other repairs, with many noting that the work is done efficiently, even when the shop is short-staffed. The facility offers a comfortable waiting area with privacy and complimentary coffee, making the experience more pleasant. However, there have been issues with online scheduling and automation. Customers have experienced difficulties with the online booking system, and sometimes appointments are not properly recorded or honored. Attempts to make appointments via phone or AI can lead to confusion, but customers have been able to get same-day service after some effort. Customer experiences with staff vary. While some find the employees helpful and friendly, others have encountered rude behavior and poor communication, particularly regarding pricing and service details. For example, some customers were told they couldn’t get the advertised Ford app price honored, leading to frustration and disappointment. Overall, Quick Lane at Mike Bass Ford offers reliable car service with a friendly atmosphere, but there are ongoing issues with scheduling, automation, and customer service that affect the overall experience.
Great service, work always completed well, great service desk personnel
February 2023
The mechanics and staff here are top notch. You can always except good, quick service and results on your car. I've been to them for almost every issue with my car.
January 2022
They were short on staffing, but had me truck done in an hour, they were fantastic
