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July 2024 by Jermaine Frizzell
I felt like I was scammed out of my money, once I couldn't return a phone, I didn't like, I couldn't get a full refund, not even 1/2 my money back. And once I've seen what they were gonna give me back in cash, I couldn't even take the phone back. I feel like I was cheating out of my money ?
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July 2024 by Beverly Johnson
I worked with Matthew in the Verizon Shaker Heights store. He was nothing but exceptional in helping us save money on our plan as well as choosing a new phone. Matthew displayed the professionalism that I have grown accustomed to at Verizon. I am a Verizon lifer!!
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July 2024 by Camilles Cocina
Matthew is super professional and an expert at getting you the phone you need. He helped me and my daughter find new phones we love and need. Thanks again Matt!
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July 2024 by Brooke Falk
Matt Hughes was very helpful at answering our questions and reviewing my account with me. Great customer service
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May 2024 by Jamahl Mock
Please don't buy any phone online and get them shipped to this location they are scamming and will take you phones up top , I ordered a phone and went to go get it and the lady Stephanie lied and told me I couldn't get my phones then confirmed that I picked it up and I never received my devices , she was rude and disrespectful and didnt want to help to get my phones even tho she told me they had them in the back , now I'm out I'm down payment money and my devices.
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January 2024 by Elana Clavner
Matthew, the store manager, was beyond amazing!!! The patience he had dealing with my phone issues and the tech support line is nothing short of AMAZING! Seriously!! This is now my location for anything dealing with my phone. THANK YOU!!
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January 2024 by Kate W.
Mathew was exceptionally helpful and helped me take care of my problem efficiently and with kindness. Thank you!!
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December 2023 by Jackie Robinson
The representative Stephanie was so cordial, explained everything that was happening and made the experience nice
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October 2023 by Tommy Froelich III
The workers are so nice and helpful, I had a great shopping experience here. Thank you!
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October 2023 by shat zee
Endia stayed over to help n was very helpful & friendly.
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July 2023 by Mindy Byrnes
Stephanie was great to work with.
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July 2023 by Joel Warger
Good experience
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July 2023 by Alistair Crannis
Better explanation of what I was signing up for.
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May 2023 by Alexus Gales
DD was able to help me get my phone upgraded! She did an excellent job with explaining everything and letting me know all my options , she was kind. I was so satisfied that I sent my boyfriend all the way back to Shaker bypassing the Verizon by my house just for him to have her assist with starting new service. The store was also clean, made me feel comfortable being there. Definitely 5 stars ?
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May 2023 by Mary Ramsey
I was very pleased with service and truly enjoyed my visit with DD.
