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February 2024 by Larry Washington
Great, friendly Pharmacist
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February 2024 by Megan Brown
I know so many places have had challenges since COVID and pharmacies are no exception. However, I having used dozens of pharmacies throughout my life , this one is the worst by leaps and bounds.A brief summary - It can take up to a week to have medications filled. I tried to plan far in advance to account for this. So after 5-7 days, I would try to call to see if my script was ready. No answer. I called 17 times over 2 days and could not speak to a pharmacy team member. No big deal, happy to leave a message: BUT YOU CAN’T! No voicemail. Well, I don’t live to far so I’ll just drive on over. EVERYTIME their response is - we are filling it right now, it will be 15-20 minutes. So it’s been a week, I’ve tried to call and you only fill my prescription when I show up.I am not the type of person to ask for my prescription to be filled immediately. I believe in the motto - “poor planning on your part doesn’t constitute an emergency on my part.” But really, Rite Aid on chagrin needs management to step in and help!Moved my scripts to giant eagle (in beachwood) and they get filled in less than 2 hours. They also pick up their phone AND have voicemail.
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January 2024 by Cari Greene
Was thoroughly impressed with the organization and cleanliness of this store.
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December 2023 by M M
Pharmacy is lenient and understanding, also will navigate you to another Rite Aid pharmacy to help you if need be. Couldn’t get my script right away cuz I had covid so they bent over backwards to help me.Thanks
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October 2023 by Chad Williams
Saturday, October 14, 2023, 7:50 PM, I went to this RiteAid location. Lights out, Gates closed, and the parking lot empty. No sign on the door apologizing for any inconveniences or possibly the locale of the neatest open location. This same occurrence happened two or three Saturdays ago at RiteAid in Wickliffe, Ohio. Interesting that this keeps happening on Saturday evenings.
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July 2023 by Ms Lynn
Great store at Chagrin & Warrensvile Center Road. Very Clean store. Nice Staff
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July 2023 by Carly Israel
Bridgette was SO helpful. I love this Rite Aid. I switched a few years back when I had been on hold with CVS for 45 minutes. I am so grateful to have found this location and great customer service.
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January 2023 by Donna King
Store is extremely clean and associates are very friendly.
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January 2023 by Dollea Anthory
The customer service isn't 10/10 all the time but I'm sure they strive for it.
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December 2022 by Greener Tea
Very clean and convenient store, great place to shop but avoid the pharmacy. The pharmacy service turned to absolutely unprofessional, unreliable, and extremely rude. I should read the reviews about this pharmacy location long time ago. Several experiences due to the covid test, flu shot and simply picking up the prescription. Long waiting time on the phone (40 minutes each time), non acknowledgment for drive through (waited in car for 20 minutes and rang the bell without any acknowledgment from anyone), and in store communication was impolite and unprofessional. Switching to other pharmacy already. Kindly remind others who don’t have hours to waste and don’t want to be treated by impolite customer service.
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December 2022 by Raina Li
One star for Rite Aid pharmacy due to the disrespectful, unprofessional and unreliable customer service. The waiting time of phone call for refill, store, drive through usually from 20-50 minutes. The reception employ young lady talked to customers with irritation and terrible attitude. I know this place used to friendly and helpful pharmacy. Sadly, not any more.
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November 2022 by Rachel Krislov
Pharmacy service has turned into complete garbage here. My doctor called in a prescription for me yesterday, and a full day afterward there was no sign on my online account, texts or voicemail that it was being filled. So I tried to call the pharmacy, and spent 40 min on hold. When I just showed up in person at the drive-through, I waited for at least another 15 minutes for them to actually talk to me. And then I was straight up ignored when I asked a question. This is after months of them not bothering to ask for refills from my doctors when I run out of prescriptions
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November 2022 by Michael Long
Pharmacy is terrible. No one ever answers the phone and pharmacy workers are not helpful.
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September 2022 by Robert Washington
Favorite RiteAid to go to. Always friendly associates and they remember me when I walk in.
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September 2022 by Jacqueline Bryan
I like Rite Aide, it's convenience, clean , sometimes it can get crowded but the staff works very efficiently..plus it's the closest to where I live....another pharmacy is close to me..but like I said, rather Rite Aide
