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January 2024 by Unbiased Review
The staff is always helpful and professional. Super accommodating experience every single time.
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December 2023 by Felice Gomez
Car rental company pick up was great. Drop off at the airport was not. Was charged a $300 drop fee. When I called about dropping at the airport I wasn't told about this fee. I'm a disabled veteran and live on a fixed income.
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November 2023 by GMAT Sniper
My experience with this car rental service has been mixed. A significant issue is the frequent unavailability of vehicles. It appears they rely heavily on the timely return of cars by other customers, which often leads to a shortage. Despite having advance bookings, the company doesn't seem to maintain an adequate fleet to meet demand. If a customer fails to return a car on time, you may find yourself without a vehicle for the entire day. On a positive note, their pricing is competitive, and the convenience of key drop-off boxes is appreciable. However, these benefits are overshadowed by the challenge of actually securing a car in the first place.
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July 2023 by Kilo
The staff at this location were very friendly and professional. The vehicle was immaculate and well serviced. I would gladly use this location again
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June 2023 by Renee Goldsmith (Nana)
The process was so easy, from booking online to picking up the car to the return. Cordial, professional staff. I will return here if the need arises again.
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June 2023 by Kin warren
Exceptional service and great prices. Will only rent from here when I visit Cleveland.
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April 2023 by Sheila Harris
Excellent vehicle selection, extreme ease of rental, fantastic customer service
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February 2023 by Dan The Investor
First car rental place that actually cares about customer relations, and treat customers with respect & not just a number. Great customer service and very knowledgeable on the products Budget & Avis offers. Much respect for Avis & Budget at Lee Rd/Shaker Hts location!!
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December 2022 by Sarah Wilkins
On-line reservation, pick-up and drop-off at the Lee Road in Shaker Heights location was quick and easy. Rep at location was friendly and helpful. Car worked well especially during a blizzard and flash freeze over the holiday weekend. Only reason not a 5-star was because there were some stains on the seats and problem getting through to Budget via location phone number. However I will still rent from this Budget location in the future.
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December 2022 by Linda Scott
Price was good, car was clean and worked out great. Personnel pleasant and efficient.
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October 2022 by Annette Canacci
Great Lee Road Budget location—clean vehicles, friendly service and easy pick up and drop off.
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July 2022 by Michelle Boddie
I had a reservation. The car was ready and available. It was nice and clean. It was reasonable in its cost. Customer service was great!!
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July 2022 by Mz Yoda
Maybe this is the reason and one of the reasons they're called budget.They have the only clean the car once policy so if the car is partially cleaned when you go pick it up you have to pay out your own pocket take it and have it cleaned.To upgrade with another 100 plus dollars because they had no other vehicles to compare to my rental price.For being in a time crunch we had to take the white dirty car and still was charged full price rental.How ridiculous is that ?
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July 2022 by Emme Cee
This location provides excellent customer service. The ales agent was professional and thorough. He went over the contract and the operations of the vehicle in detail with me. I appreciate his good service ! Oh and the car was very clean and well functioning.
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July 2022 by JoLarRee Jones
The customer service representative he was very accommodating and knowledgeable and the car was available on time no wait
