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“I'm not sure why so many gouls come out with 1 star reviews. I've never had any major issues with customer service or anything like that. The only reason I give 4/5 stars is that there's some pretty strict limits around withdrawing cash, you can only pull out so much per day. The bank also seems pretty old school and could benefit from a better online/mobile experience.”
“I recently had the pleasure of banking with CF Bank, and the experience exceeded my expectations in every way. The customer service at CF Bank is truly outstanding. The team is not only knowledgeable but also goes above and beyond to assist with any queries or concerns. Working with a smaller bank makes the experiences much more personable and I truly enjoy that about them”
“My husband and I have been trying to get an equity loan and kept running into different obstacles getting approved. Jill was absolutely amazing and provides the best service. She did anything and everything to get this loan pushed through, which got approved on Monday! I can not say enough good things about her! Thank you again Jill!!”
“I have been going here for my entire life(45years). This bank treats its commercial customers like family. I have had many business and car loans here. I also have my bank accounts here. They treat me very nice with great rates.”
“Nikki and Chris were excellent in helping us through the process. Very professional, and always very timely with responses. Our only issue was the person we closed with was very rude and short with us. She deflected most of our questions to other people or claimed ignorance on important aspects of the closing. We wish we closed with the people that guided us through the process. Why Ohio laws allow closing agents is beyond me.”
9:30AM - 12PM
6637 Lorain Ave, Cleveland
Banks
“St Coleman will have Your back when nobody else will, and the kindness people with smiles laughs and jokes you ever wanted meet, and most of all they take of business! Thank You!”
“My husband and I have been extremely pleased, and grateful, for the time, dedication and commitment Andrea Krol has given us, since becoming our Trust Officer. Our initial trust officer at TPC , assigned to us in 2020, could not be bothered with explaining the process, nor explaining the inner workings of our particular trust to us. We were very unhappy and frustrated with, not only that particular trust officer; but TPC as well. We were in the process of looking to move our funds to another company when Andrea Krol became our new Trust Officer. Once Andrea Krol came on board and started working with us, we have been nothing but pleased. Her patience, her timely responses to our inquiries, and her overall willingness to hear our needs has been outstanding. She has made, what initially felt like an overwhelming and frustrating circumstance into something that provides comfort and security to our family. We look forward to working with Andrea for many years to come.”
“I LOVE Third Federal. They are a 'local' bank and, in my experience, they have treated their customers with fairness and dignity. When I bought my house over 30 years ago I got my mortgage with them. Over time, they have never sprung any surprise fees on us. Their online banking is, at least for me, easy to use.”
“A great gem to the legal community. Great, prompt, courteous service. I will not hesitate to recommend them for your notary needs or other legal documents and resources.”
“Ohio Savings on W. 25th has some of the friendliest, most helpful and thoughtful people working there...it is wonderful to have that old-fashioned feeling of banking in a "neighborhood" establishment where everyone knows you. It also feels great to know that I can trust them with my small business. Highly recommend them to all!”
“I really appreciate the banker that I had service me. Her name is Deja! She was very patient with me but most of all very professional. I will definitely return for more transactions!!!!!”
9AM - 1PM
13623 Rockside Rd, Garfield Heights
Banks
“I've been a member of Ohio Catholic Federal Credit Union at least 55 years. I do have to say that I'm pleased to be a member. Never had any real problems.”
9AM - 1PM
6160 Royalton Rd, North Royalton
Banks
“I recently had the pleasure of visiting Dollar Bank in University Heights, and I can’t say enough good things about my experience. From the moment I walked in, I was greeted by a friendly and welcoming staff who made me feel right at home. The atmosphere in the bank is incredibly relaxing and calm, which made my visit stress-free. The building and parking lot were impeccably clean, adding to the overall positive experience.
I was dealing with a somewhat complicated issue, and the staff went above and beyond to assist me in resolving it. Their professionalism and efficiency were truly impressive. They were knowledgeable, capable and exceptionally kind and respectful throughout the entire process. It was clear that they genuinely cared about helping me, and they took the time to ensure that everything was handled correctly.
What really stood out to me was their exceptional follow-through. Even after my visit, they kept in touch to make sure that everything was resolved to my satisfaction. This level of customer service is rare, and I truly appreciate the effort they put into going the extra mile.
Overall, my experience at Dollar Bank in University Heights was outstanding. If you’re looking for a bank that offers top-notch customer service in a welcoming and clean environment, I highly recommend giving them a visit. You happy to did.”
“It was a great experience no questions about my past history just ready to help me. They gave me the opportunity I so desperately needed I’m forever grateful. Also the service was amazing fast and efficient thank you for such blessing ❤️”
“Good bank - quick and accurate service - able to get banking history printed to u and cash checks and cash deposits easily - direct deposit is also very smooth here - wonderful bank system with no fees if used wisely - recommend this bank - great customer service at this location.”
10:00 AM - 6:00 PM
1153 Main Ave, Cleveland
Banks
“As a photographer, the The West Bank of The Flats is one of my favorite spots in Cleveland for portraits! There are so many great spots within a small area, including both architectural and urban backdrops to natural ones. Highly recommend! Images by Jennifer Elizabeth Photography.”
“Tracy was absolutely wonderful. She got me to a great payment and APR for my motorcycle loan thru the credit union. She was very fast and efficient. I highly recommend seeing her for your financing purposes.”
8:30AM - 2PM
4600 Rockside Rd, Independence
Banks
“My wife and I have banked at Cen Fed for over 30 years. Marta and her team have done a great job for us. Please understand like everywhere else sometimes staff is spread thin, be patient.”
“I had a wonderful experience with Deonte Williams. After visiting two branches and speaking with customer service from the 1800 number, I needed to close my existing account and open a new one, but couldn't get a same-day appointment at either location. When I spoke to Deonte, he was very informative and gave me the best solution over the phone. He informed me that I could use the app to open a new account and transfer funds from my existing account, which went smoothly. I'm so happy I spoke with him, and he definitely deserves this rating for his excellent customer service. Promote him ?”
“I had a very good experience at this branch, where the personnel tried to solve my problem in the best way possible. Their dedication to customer service was evident throughout my visit. I truly appreciate the effort they put in to resolving my issue and would highly recommend this location.”
“I want to give recognition to Dorothy Clay @ Steel Valley F.C.U. She accommodated me very well and professional with an issue i had. She was able to resolve my situation very professionally and made this convenient and easy for me. She did this in a timely manner as well. She is good at what she does and went great lenghts to assist me. She is a great asset to this company. Thank you for resolving this issue for me!”
Open 24 hours
5695 Turney Rd, Garfield Heights
Banks
“Friendly and professional. Easiest car loan process I’ve ever been through. They take great pride in their work, and I look forward to doing future business with them for years to come. Thank you!”
9AM - 12PM
5907 Ridge Rd, Parma
Banks
“This is Not my home branch that I usually use. I stopped here one day to make a withdrawal. I mentioned to the teller that My account received some fees that I did not understand. They immediately Refunded the fees, gave me an explanation of why I received them, and then change my accounts around so they were better suited towards my needs, and that I didn’t get hit with the fees any longer. Very glad I stopped in at this branch. I thank Ryan and Jenn for their help.”
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“Amanda Muckenstrum, a private banker employee at this branch is OUTSTANDING and deserves a raise! I am an auto loan customer at Chase and have been having a very poor experience with Chase bank (not this specific branch) as I purchased a vehicle 5 months ago and chase bank still doesnt have my title. This has been a very difficult, upsetting, and frustrating situation for me, especially since i have been speaking over the phone with chase customer service representatives who are less than competent and clearly clueless. Today I walked into this branch and spoke to Amanda. She understood my frustration and went above and beyond my expectations to help me. She is extremely intelligent and professional and overall just a major breath of fresh air throughout this extremely poor experience i have been going through. She restored some of my faith today! AMAZING PERSON!!! Give her a raise!!”