“After years of dealing with the frustration of Kroger pharmacy, I switched to Kratzer's Hometown pharmacy, almost a year ago, i guess. When I told Kroger that I was going to be using Kratzer's one of the Kroger pharmacy people told me I'd be disappointed if I made the move. After all, she said, they couldn't match Kroger hours of operation.I told them that hours of operation aren't that important when they take 4 days to fill a prescription.1 time, my Dr. changed one of the insulins I take. I rec'd a call from Kratzer's that they wouldn't have it until the next day. As it was late in the day, I wasn't surprised. The next morning the new insulin was delivered.I don't have to call the pharmacy to remind them to refill my meds, like I had to do with Kroger pharmacy.And they deliver!!! You have no idea how great the delivery service is until you get sick and have to go pick it up. Now I don't even have to get out of my pj's! Yes, Kroger also has a drive thru.. the last time I used them I was in line, in my car, forever. Actually, I got in the line and checked my watch.. No problem. It was 45 minutes until they closed. I was 8th in line. I didn't get my 'script that evening. They closed the drive thru and pulled the window blind down on the car in front of me. The guy in front of me had honked his horn then his passenger came to my window and told me the pharmacy had closed! That was the last time I used Kroger pharmacy. I've never had a problem with Kratzer's hours. Changing to Kratzer's Hometown pharmacy is the best decision I've made in a long time.”
“Always a good experience. Last time they misplaced my daughter's prescription. Pharmacist never stopped looking for it and eventually found it. Again awesome customer service. Highly recommend.”
8AM - 9PM
521 E State St, Georgetown“I called yesterday and spoke with Brian regarding a an issue with a prescription, Brian was helpful and professional. He listened to my concern and was quick to resolve the issue. Thank you, Brian! You’re amazing!”
8AM - 1PM 1:30 - 8PM
210 Sterling Run Blvd, Mt Orab“I see a lot of bad reviews on here that boils down to irresponsibility on the customers part and expecting the pharmacy staff to be mind readers and automatically know what insurance is their newest one when they never mentioned if they gave the pharmacy their newest insurance information, or expecting complicated transactions to be able to be done in the drive thru (which is only for convenience) or thinking that their doctor’s office knows the pharmacy wait times, or that it’s an inconvenience to wait 30 minutes for a prescription when the pharmacy staff has to do health screenings(which should be your doctor’s responsibility) and vaccines(since doctors offices don’t want to do them or carry the proper vaccines in their office anymore) as well as their regular pharmacy duties to serve thousands of customers and being cursed out and verbally and emotionally abused by customers on an hourly basis. Sounds like many people should be more appreciative and stop acting entitled and learn to be responsible patients and know what medications they are taking and what insurance is their current ones. When a doctor sends over a generic script for “Blood glucose test strips” or Blood glucose meter” because the patient doesn’t tell the doctor which meter is their current meter, I don’t know how customers expect to get the correct product when the pharmacy isn’t notified which one they are using. Be responsible for your medications, people. It’s not pharmacy’s responsibility to do your job for you.”
“Best pharmacy I've used so far prescriptions are read by the time I call or visit my doctor and make it there to pick them up they also save me big money working with my insurance 90% of my perceptions end up being free..My past pharmacy was Kroger Mt Orab and Hillsboro both are 100% joke Kroger dont even try to take the time to work with heath insurance making me pay for things that should have been covered for free they are always 3 days behind and have to wait in line sometimes over an hour to pick them up..Sardinia Pharmacy definitely has my business as long as I live around here”