Mathews Ford Sandusky is a trusted dealership known for its wide selection of new and used Ford vehicles and its commitment to excellent customer service. Customers appreciate the helpful and friendly staff, with many praising specific salespeople who are caring, patient, and attentive to their needs. The dealership makes the car buying and leasing process smooth and enjoyable, often going above and beyond to ensure customer satisfaction. In addition to sales, the service team receives high praise for their quick and efficient work. They handle repairs, recalls, and roadside issues with care, often completing work within a short time frame, sometimes in just 24 hours or in the drive-up lane. Customers have had positive experiences with repairs like fixing rear windows, installing switches, and addressing car trouble during trips. Many highlight the helpfulness of the staff, especially during urgent or inconvenient situations, and commend the dealership for treating customers with respect and professionalism. Overall, Mathews Ford Sandusky is seen as a reliable, friendly place where customers feel valued and well taken care of.
Recently had my mustang Mach E serviced by Mathews ford in Sandusky. The experience was great from start to finish. Roger and the team at the service desk got me in quickly and completed the reprogramming in the quoted time while I sat in the comfortable waiting area sipping on fresh coffee. All good!
September 2024
Great experience with my recalls & oil change. Very polite & done in a timely manner
September 2024
Got my oil changed Tuesday morning it was done in a quick time and it's nice waiting in the waiting room that has coffee
