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September 2024 by Morgan
If I could give this zero stars after today I would. The tech working had no idea what she was doing. I tried to explain to her what medications i needed refilled and she was rolling her eyes getting an attitude. The pharmacist came right over and helped me, and got what I needed. It was so simple, and if the girl would have taken the time to listen and get someone to help, we wouldn't have been arguing.
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September 2024 by Todd Horchler
We've been loyal Discount Drug Mart customers for as long as we've lived in the area. My dad was the pharmacist at the Huron location for almost 30 years. We're done. The Pharmacy Tech literally closed the window on my wife today, saying they couldn't help her as they were going on lunch. This was after she'd been waiting behind the person being helped for 5 minutes. Transferring them all to Walgreens.
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September 2024 by Lisa Horchler
Terrible pharmacy customer service. The attendants are rude and unhelpful. Apparently the whole pharmacy closes 1:30-2pm. I was unaware of this and standing in line before they closed. Not yet helped, but I was still in line, they opened the door said were closing for lunch and shut the garage window on me as I was standing there. I had other items to purchase at the checkout. I put everything away and left without purchasing anything. I’ll be transferring all of our scripts somewhere else as this wasn’t our first negative experience. Maybe the pharmacy could consider a staggered lunch break for their staff or some customer service education. Terrible…
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August 2024 by Erin White
Don’t come here for Western Union. They make it super complicated and ask for information they don’t need! Go to Kroger, they made it a fast & easy process. The lady was nicer at Kroger too.
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March 2024 by Noor
I would NOT recommend ever coming here. By far the worst pharmacy experience I have ever had. My dad was having a diabetic emergency and when we went to the pharmacy to see if they had insulin syringes (he left his at home which was ~2hrs away). The pharmacist showed no compassion or empathy and basically told us we were out of luck.
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February 2024 by Jeanne Howard
Love the store , pharmacy is ok, not real pleasant
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October 2023 by Moon MannTv
Friendly
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June 2023 by abby rosekelly
I use this pharmacy because it is my employer's preferred pharmacy, but I think I am finally going to just pay more to go elsewhere. In the 5 years or so that I've been using this pharmacy for my maintenance medications, they have never once been ready when I'm told they will. I have to call to request the refill and then call again to ask and see if they're actually refilling it, and then call again to make sure that it's actually been filled before I drive to the store to pick it up. Then half the time that I actually make it to the store, it's still not ready. They'll say come at 2 o'clock, and if I show up at 4 they still have not even looked at it. It's extremely frustrating.I called to request a refill on Thursday. They said it would be ready in a couple of hours. I showed up on Friday and they said actually it won't be ready until tomorrow. I came back today which is Sunday, and I'm sitting here in the parking lot because they told me actually it won't be ready until Monday. This lady was actually pretty nice and has offered to fill the prescription right now instead of making me wait till monday since I am completely out for 2 days now.Edit: Based on the response I would like to make a few clarifications. Drug Mart has my correct contact information. I do receive texts if/when they fill the prescription. Also, these issues are not due to prior authorization problems. I've been on these medications for years (decades?) and they are cheap generic maintenance meds. I've spoken to people in the store many times and they are not helpful. This is clearly a management issue.
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March 2023 by John Wensink
Everybody is always so helpful here but Dalton really stands out. He went above and beyond helping me out today when I should have gotten a shopping basket
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December 2022 by Kristina Davis
Sandusky Drug Mart Pharmacy is the worst. Go somewhere else. Clerks are rude, flippant and have no social skills. Every time I go is cringeworthy experience. Can’t wait to switch.
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November 2022 by Jose S.
NEVER AGAIN!I am tired of the rude pharmacy people. I am NOT an interruption to your day. I am the REASON you have a job. The Huron store is so much better than yours. I will be moving all my prescriptions to CVS at Target. Tired of the long waits and the nasty treatment your staff dishes out.
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November 2022 by Lindsey Pappert
AWFUL customer service in the pharmacy!!! Staff is SUPER rude!
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September 2022 by Maureen Bauer Hildebrandt
Jessica in the pharmacy was helpful and very courteous!
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July 2022 by Kyle Fields
Petty staff. I am visiting from out of state and have no water with me, so I ran in here. It was minutes before closing, which I didn't know since I'm not from Sandusky, OH. We don't have this store in Philadelphia. The employee by the cigarettes with medium length blond hair was literally yelling "Here comes another one!" And the short black haired one with glasses and the grandma haircut yelled "I hope it's for something quick!" Then came out looking at me. I said it is for something quick, I need water. She directed me to the cooler, but I'm not paying all that money for 2 waters, so I ran to the back for a 6pack at 2.99, which could get me a 24+ pack in my city but whatever. Cashier, the blond, couldn't care less. Super sour attitude. These ladies shouldn't be in customer service. I get they're seasoned, but if your job has you that level of bitter, please find another one or find a way to stay at home so other people don't have to deal with your unpleasantness.
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July 2022 by Patrick Wolf
Everytime I go to the pharmacy and go to the prescription fill window the lady who is always working comes off very rude, even on the phone even more rude. I called to have a script filled and she rudely says it's already ready to be picked up sir.... like I'm suppose to know that
