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May 2022 by Darrell Jackson
I had a excellent visit with the store. I returned a sleep number bed and needed a bed that night and they more then went above and beyond to make sure I actually had a comfortable bed to take home and sleep on the same night
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September 2021 by Bob Tuel
Great Conversation With The ManagerHe Was Very Informative About All The Mattress an How Everything Was For Sale
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April 2021 by Michele Weaver
I purchased a Queen box springs and bed frame from Sleepy Hollow Sleep Shop in Salem Ohio. The frame was poorly made with crooked interior slats that left gaps plus the slats were bowed upwards. Their delivery charges were too high so I hired a local mover to deliver the items to my condo. When we got it into the house we discovered all the issues. I contacted Sleepy Hollow and sent them pictures. They agreed it was poorly made and that they would replace it. They would not reimburse me the money I had already spent for delivery nor would they deliver the replacement. I was offered two choices. O e was that I bring I. The poorly made one and pick up the replacement. I explained that I would have to pay the men that delivered it to return it and then deliver the replacement. They said my only other option was to use their private delivery service which they hire out and the cost would be $65.00. Since I only paid $129 for the box springs and then paid $30 to two local movers I felt paying another $65 was ridiculous. My total delivery would the.have been $95 for a $129 box springs. I am extremely disappointed in this company and would never recommend them.
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April 2021 by Lisa Shafer
A friendly and knowledgeable staff.
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January 2021 by Jamie Beel (Jay)
The gentleman who was working that day was an impersonable man, only interested in the sale, and he was a mess. Shirt untucked, tie all disheveled, wrinkly clothes. He really didn't put out a good picture for the store. Was disappointed in the prices and how high they were.
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August 2020 by Bob Mccracken
Don't know there merchandise
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December 2019 by mike sullivan
Friendly help finding the perfect mattress!
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June 2019 by Erin Ohlin
Great service and selection of quality mattresses
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June 2019 by James Thomas
Don' t buy anything from this company unless you enjoy really bad customer service. Once the sale is made and the money is received, they treat you like dirt. They will not even call you to confirm their delivery date and then when you call them and get a time and date, they don't show up. You call them and they give you the cable television treatment. They tell you they'll show up when they want, sometime between x and y. Mattresses are expensive and we got a top line model. To then expect your customers to sit around and wait all day for delivery is not right. We could have bought it from the big, new chain store in town. But we decided to go with the local company. Big mistake! P. S. We were told we we were getting such bad delivery treatment because we were in Salem, Ohio. Then why do you have a store down here?
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May 2019 by Jim T.
Very bad customer service! Ordered expensive mattress. Never heard back from them. Called to confirm. Got time and date. They never showed up. We had things to do. Were told they would show up between x and y. In other words, the cable t.v. treatment. People on phone were very dismissive about our concerns. We were told the reason we were on the bottom of the list is because we were in Salem, Ohio. Then why have a store here? We should have went with the big, new chain store. Very disappointing!
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June 2018 by Lawrence Hephner Sr.
Very helpful nice place to deal
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May 2018 by Karina Stoffel
Loved this place !!! Their sales staff very informative and helpful
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April 2018 by Erin Urs
Excellent service
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December 2017 by Lawrence Hephner
Very helpful nice place to deal
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August 2017 by Arlene Roelen
Girl did not know much about products or wasn't very friendly.
