-
March 2024 by Bridgett Grate
May Ervin-Naegele was extremely helpful and informative. She treated me like a friend and family.
-
March 2024 by Ciara Falkner
This 1 star review is because I went to my appoint that was made, on time and I waited 30 minutes for someone to come. I kept calling all day to no avail. I left a message with my number and no return call. The lady in customer service at Walmart told me that this has happened numerous time this season.DO BETTER PEOPLE
-
March 2023 by Mary Kinser
Very nice and caring . I appreciate that.
-
February 2023 by Daeyeing Dove
Was very professional.
-
February 2023 by Nikki Mcfarland
They are really nice people and they really explain everything they are doing
-
February 2023 by Mikal Petronelis
They was great they helped me out a lot and handled everything perfectly
-
February 2022 by Catherine Grimm
Fast and friendly service, Normally I do it myself but I was glad I didn't this year, she definitely came up with better numbers than I did!!
-
February 2021 by Judy Walrath
I had visited the store instead of going to my normal store that I have in the past 10 years. I was forgot about walk past and ignored for almost 30 minutes before finally asking about my appointment that was scheduled at 2o’clock I got there at 1:45. After spending almost 3 hours with an unprofessional Tax preparation lady who kept leaving her trainee to attend other appointments. I believe the state should’ve scheduled an extra person. Needless to say my tax returns was totally messed up. But after four days of being told something different every day I had to beg and plead for them to please just close down my file with them so I can go to another Jackson Hewitt. After the office manager that I have on recording screaming hollering and using cursing words at me I was finally able to go to my regular office and get my claim fix.. i’ve learned my lesson not all Jackson Hewitt search the same. And if anybody from corporate office would love to hear the recording of the managers screaming and cussing at me and saying I was threatening him because I said I wanted to close down so I can go to another Jackson Hewitt I’d be more than glad to play it for you.
-
January 2021 by dakota mahon
I’ve used Jackson Hewitt for 2 years now and they seem to never disappoint. This is the second year in a row where I had a appointment made (scheduled by them) and when I show up nobody is there. This is very unprofessional and I wouldn’t recommend this place to anybody
-
January 2021 by B M
This is the first time I went to Jackson Hewitt and it won't be my last. They were very informative and they made sure I got back what I deserved. And explaining and answering all my questions. I would highly recommend anyone who needs their taxes done right and those who need their return quickly. I am impressed.
-
March 2020 by Ashley M.
Do not get your taxes filed here! I am appalled at their employees actions. Specifically, Judy Collins. Do not let her touch your tax return! This employee should be fired on the spot! She filed a family member's tax return incorrectly not once, but twice! This being after they informed her of her errors and walked her through how to do it properly the second time. After the second time when they reached out to this employee to inform her yet again, she messed up, she was rude, and disrespectful! She hung up on them repeatedly and told them that she was "glad she filed the return incorrectly" and " what part of my English don't you understand, I will not fix your return!" I have never heard anything like this before in my entire life. She would repeatedly hang up once asked to speak to the manager. Then responded by saying he was unavailable. Complaints have been filed with corporate and hopefully she will not be employed for long however again, if you are going to Jackson Hewitt in Akron on E. Exchange St. do not go to Judy Collins! Run! He now has to go to another location to have his return fixed and was told this location is "a joke" and to avoid at all costs.
-
February 2020 by Bruce Merryman
This is the first time I went to Jackson Hewitt and it won't be my last. They were very informative and they made sure I got back what I deserved. And explaining and answering all my questions. I would highly recommend anyone who needs their taxes done right and those who need their return quickly. I am impressed.
-
February 2020 by krystal senior
Went into there today no appointment and Art is a very helpful and explained everything and I want to thank him for doing a great job. I will be recommending him to other people. I will be returning next year ?
-
January 2020 by Brittany McClure
My experience at Jackson Hewitt has always been great! Art explains everything in detail. He is funny and great personality. I would recommened him every time! Thank you for the great service!
-
April 2019 by Colleen Kelly
Art was our preparer, he was honest and knowledgeable.
