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February 2024 by Joyful Yes
5/5 will recommend. We are from the other side of Ohio. Our car quit on a Saturday night and was towed here. First of all they're open on Sundays. Secondly they squeezed us in even though they were booked, when we told them we were on the way to a funeral. Thirdly they did good work.
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February 2024 by Brad Heckathorn
Is great people fully looked over my vehicle. What can I say lifetime alignment.
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February 2024 by gulfcoastgirl
I was both satisfied with the manger in show room and mechanic that worked on my vehicle. Was diagnosed and explained to me very well and both were professional and courteous.
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January 2024 by Jason Hackner
Got turned away and laughed at after asking to receive air for my tires.
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January 2024 by Kimberly McKeown
These guys are the best! Chuck and the rest of the staff always take the best care of my vehicle. I have had numerous services here on both my camper van and Subaru and I have zero complaints. Added bonus: But the warranty and you are covered from coast to coast (Firestone is also Wheel Works on the west coast).
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December 2023 by Tammy Roberts
The staff of Firestone Complete Auto Care is very friendly and respectful. They completed the work on my car in an appropriate amount of time & kept me informed as to the progress.
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November 2023 by David Bodendorfer
Quick and excellent service, on a very rainy day, checking our tires for a low pressure error. Found a nail in the tire, had one of the guys break it down and repair it. Thank you to the lady mechanic that spotted the problem.
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October 2023 by Barb Wagner
As I need air in my tires throughout the year- they are so accommodating to me when I pull up to Bay 3. When a tire is leaking, they help right away. We've purchased quite a few tires here. Always great personal service!!
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September 2023 by K B
Called several weeks ago and left details for a quote. Person I spoke with took all my information down and was very enthusiastic and promised to call back with some great deals. Never heard a word back. This clearly tells me if this person takes the time and effort yet does not follow through they are unorganized, this is not a place I would trust with my business. Worked out for the best though, I gave up waiting and went elsewhere and got a far better deal than I would ever had gotten there.Service: Tires
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August 2023 by Erin Campbell
Had some issues with 1st round of service of vehicle, but they made it right in the end! I would be happy to go back again. Thank you for getting my vehicle taken care of for me.Service: Steering & suspension repair
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July 2023 by Hannah B
I appreciate the Salem Firestone because they have always gone out of their way to assist me to the best of their ability have worked with me in order to help me get financing for repairs. They offer a credit card through their company and it absolutely saved me this past winter, as I had to replace 2 tires and was strapped for cash.Service: Tires
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July 2023 by Triton James
Great customer service as always!Although wayyyyy too expensive..It still has that small town feel.Definitely way better than Boardman for sure....
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May 2023 by Mason Dow
Very unprofessional, I made an appointment for an oil change and they waited until 20 minutes before my appointment to say they’re booked up and need to reschedule. Why have the appointments available online if you don’t have a tech to honor them?
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April 2023 by travis
Starred down because I'm confused. I was getting a axle seal replacement on the rear and they had to change the brake shoes in the back also. I asked to have the master brake cylinder changed and brakes flushed but upon checking, I still had dirty fluid and it sat at the minimum mark. Mabye they just bled it? I work night shift so hard to call when I need to. I'm concerned where they got the 260 some $$$$ labor for that master brake cylinder when they was already in the area and took of the brake shoes. You unscrew the brake line, and take out 2 or 3 bolts and it comes right out. Is that a little over 2 hours of work? ------ I check this often @owner, please respond . thank youService: Brake service & repair
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April 2023 by Melissa Horning
Very nice people, professional and courteous, and got my vehicle in fast to fix.!!!
