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August 2024 by Alex confer
Super nice! Worked with Cam and Mike. They were patient and also stayed open late so that we could bring our new car home the car is perfect, slightly above what I wanted each month however they went above and beyond to help lower the rate as much as they could I love my new car! Thank you guys
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August 2024 by Allen Brown
Stormie is the best salesman, everything was super easy. Minimal effort on my half. Great car and better people
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June 2024 by Anthony Cipollone
Matt Speicher was fantastic too work with! Highly recommend.
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June 2024 by Shaun Olberding
Terrible experience. They do not offer any information about the history of the car. They freak out if you ask them questions about a car's history because they do not have any information and if they do they are withholding it for a reason. We purchased a car around March of 2023 and I have had to take it into the shop more than five times now and the cost of repairs is over 3000 dollars. I am beyond dissatisfied and I would never recommend anyone to purchase a vehicle from any of their dealerships.
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April 2024 by Audra Berner
Bought a 2020 ford ecosport from there almost a month ago, haven’t even been able put 200 miles on it yet. Plus the day anfter I bought it, I had to replace the headlight which is 25. After 2 and a half days of having it, it was stuck in reverse. Resulting in me getting pointed at work because it made me late. Towing bill was 160. The car was just under $14k and thank god I bought the $3k warranty because the repair man is charging $1,430 to fix a car I had literally just bought. Edit: the warranty does not cover all of the labor plus I have the $100 deductible so at this point I will be getting in contact with a lawyer to sue. On top of that, getting the warranty to actually cover what they’re supposed to has been a total pain. Highly recommend this place if you would like to waste your time, money, and happiness.
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March 2024 by Payton Stephens
I called and Stormie answered she was very friendly and helpful treated me with respect i’m also very satisfied with the car she was able to get me. They also dropped the car off at my work since i worked the next 3 days so I wouldn’t have been able to pick it up until that Tuesday but she made sure I had it the next day! amazing service you definitely have a happy customer.
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February 2024 by Eric Hopkins
Friendly staff, easy to work with, not pushy...great selection... not overpriced
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February 2024 by Dan Brown
Just purchased a truck from them and after getting it noticed alot of sway in the truck took it to 4 different mechanic shops all gm certified and all told me the same ball joints shocks struitsLet them know and they offered me 300 goodwill check had an warranty but was told that did not cover any of the issues it has. Traded in a dodge ram 1500 eco diesel .wow all i have to say always was told to give people a second chance never again very disappointed.
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July 2023 by Alex Stammen
I saw an ad on marketplace for a vehicle being sold at this dealership. I specifically asked the salesman if the vehicle had any rust or corrosion problems and he said it was really clean and he had not noticed any rust on the vehicle. I even had him send pictures of the common problem areas and they did look good. But once I got there I noticed immediately that there was a 6" round spot of corrosion and missing paint on the front of the hood. I was amazed and had to refer back to the pictures in disbelief that I had missed such obvious damage and it was obvious that they took no pictures of the front of the vehicle to hide it. The only thing that made the experience tolerable is that it was close by and we were already doing errands in the area.
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February 2023 by Abby Wilkins
they get angry if you ask too many questions
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January 2023 by Mike Byer
I must say haven't had good luck here before. Last resort before leaving for Florida, my brakes on my edge went out again. This vehicle has been to reineke multiple times. Last year in Florida Essex ford. I tried to explain the problem, and they changed everything else. But I must say after explaining what I thought was the problem, Kerns service people listened to me. It all was with anti lock brake system. Parts are all on backorder. They found the part and sent someone to get it. Got my vehicle back to me. I am very impressed with what they did for me. Thank you all, so much.
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August 2022 by Susan Bensing
Customer for life!!!
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July 2022 by Rodney Klinger
Great place! Just had service completed on our Ford Fusion.
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July 2022 by David
Great service department
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July 2021 by Kirby Heltman
If I could give the Kerns Auto Group more stars I would. I had the best experience I’ve ever had at a car dealership and will always go to them for my car needs. From the great communication of the sales team to the personal touch of owner Mike Kerns making sure that my car needs were met, I know I can always count on them. The charm of Celina, Ohio makes the trip to the dealership an even more special occasion. If you are ever in need of a new car or maintenance done on your vehicle, I highly recommend Kerns Auto Group. You and your car won’t regret it.
