Boscov's is a large, family-owned department store offering a wide variety of merchandise, including clothing, furniture, outdoor items, gadgets, and housewares. The store carries many brands and is known for having everything one might need. Customers frequently note good quality products, especially clothing. Prices and sales are often highlighted as a major positive, with many shoppers finding great discounts, cheap clothing, and awesome sale prices. However, some reviews find the merchandise to be very overpriced or note that similar quality can be found elsewhere for better prices. The store layout can be difficult to navigate, described as hard, long, and disorganized, with items placed in a random way. Customer service experiences are mixed. While some employees are knowledgeable, service often needs work, with reports of no assistance on the floor and significant difficulties reaching anyone for online order support. Issues include being charged multiple times for a single online order and an inability to get a response via phone, email, or live chat. The store also features specialty departments like Optical and a Wedding & Gift Registry.
