“As a small business owner in Rocky River, I am at the River UPS store 3-4 times a week, sometimes dropping off 8-10 packages. Jake and the staff are always welcoming, fast and efficient.I recently was trying to get an idea as to how to ship an oversized package from Florida. Jake took his time and came up with a number of options for me. Of course, his store was not going to make anything off of it.That's called customer service!Thanks Guys!”
12 - 6PM
21617 Center Ridge Rd, Rocky River“I had one of the best customer experience's recently at this FexEx location. I wish I had the guys name who helped me, but he was so thoughtful and nice and above all eager to help. He exemplified what customer service is supposed to look like. All of the employees seemed to be so kind and thoughtful. After my project was done printing I was cutting items out and overheard another employee talking to another customer and he was so kind to this customer and so helpful. I've printed here before and I've never had a bad experience but this time just seemed to be joyful. Who would have thought you could be joyful in a FedEx? It felt like such a kind environment, even with how the employees spoke to each other. Thank you for helping me with my printing needs but more so making me feel more joyful leaving FedEx performing what was a mundane task!”
“Sharon is a professional and creates amazing invitations! She was very patient with us during this process. Our invitations are beautiful. Thank you! Will recommend!”