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December 2022 by Nancy C
First, Mariah, the Teller was fabulous. Fantastic customer service. She would be an asset to any company. The leadership, not so much. Waited for the The Manager to return from lunch only to have her pass me off to a Banker who did not know how to complete the transaction. Instead of helping me, the Manager's best advice was to call Customer Service (for something that could be done at the branch level.) This was for a transaction for a business account.
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September 2022 by Kevin Tran
Shout out to AJ for assisting me with my concerns this morning. Very understanding and helpful. Huge help. 5 stars for this man. Thanks again!
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July 2022 by Patrick Horn
Really great experiences at this branch. Folks were running a little late in opening. It was clear they were working as fast as they could, apologizing for waits that were minimal to non-existent. No apologies were needed, but it was great to see how much they valued the customer. If you are in the Lakewood, Rocky River, West Park, or Fairview Park area, I highly recommend this PNC.
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June 2022 by Dn. John Pantelis
Friendly and helpful tellers and bankers. Always a fan of PNC. Best bank out there. This branch is full of wonderful professionals who provide service with a smile. Highly recommend them.
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March 2022 by Jean Selby
This branch is my favorite. I only go to other branches if I am out of town or they are closed.The tellers always greet me with a smile, are engaging, calm,and never seem rushed even if there a lot of customers.I have used bank services for things like discussions about loans and options. They also have the capability to make new Debit cards right there...no more waiting a week to 10 days to get one in the mail!
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August 2021 by N. S.
This pnc has been always a disappointment everytime I decided to stop by because of it conveint location to me. It fails me everytime.
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April 2020 by Tom S
Long wait and rude service
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August 2019 by J. David F
Always Pleasant and smiling tellers with great free coffee from the Keurig.
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October 2018 by Alex Leonard
This place has a fun vibe. Love the music they play as well as the customer service
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July 2018 by AE L
They are very helpful ?
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April 2018 by Lee LA
They are very helpful 💜
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October 2017 by Josh Mercado
They have a really hot teller/banker!
