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December 2023 by Alexandra Rodriguez
Stopped by the store to get a second opinion on a jewelry piece. Andrew, the owner, went above and beyond inspecting and describing the piece. He was very kind, patient, friendly and informative, along with the rest of the staff. The customer service and overall experience was outstanding. This was my first time in the store but will definitely not be my last.
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October 2023 by Thomas Jones
Nice place
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October 2023 by Alexandra Manti
I went in to sell some jewelry and the estate items. Andrew was extremely pleasant and it was an overall very satisfactory experience. I would definitely recommend..
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July 2023 by Bryon Schue
Over priced, under knowledge, abundant and rudeness. Made statements that are opinions or assumptions.
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June 2023 by G. Nicholas Mineff, III
Bought my engagement ring here and the customer service was top notch. They are reasonably priced also.
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May 2023 by Gail Johnson
Fixed earings that no one said could be repaired. Sent my ring out to be shined and cleaned. Beautiful store with exquisite jewelry. Staff the most helpful and friendly. I wish I could buy everything they sell
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March 2023 by Nico Ventosa
Outstanding customer service. Andrew (the owner) is really wonderful to work with. Not only does the store have beautiful jewelry, but he is honest, has integrity and I highly recommend using him for your next jewelry purchase, especially diamonds. He’s incredibly knowledgable. Thank you!
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January 2023 by N S
Came in for a watch battery replacement on a cheap watch. The guy initially told me it'd be overnight and then, in a matter of minutes, had it done for me and didn't even charge me! Couldn't be more satisfied.
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December 2022 by Nicc N.
Came in for a watch battery replacement on a cheap watch. The guy initially told me it'd be overnight and then, in a matter of minutes, had it done for me and didn't even charge me! Couldn't be more satisfied.
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November 2022 by Casey S
We stopped in to get a gem evaluated. And had the best experience. My son found what appeared to be a diamond, and when we stopped in, she taught my kids all about how assessing jewelry and gems works, unfortunately it was cubic zirconia. But she explained the difference between the two stones to my kids and took so much time to engage with my children. This was such a wonderful learning experience for my kids and I will absolutely be back for future jewelry needs! Thank you for your time with us! It was so appreciated!
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October 2022 by Nicholas Fiorentino
The only jeweler I trust with my custom needs. My wife ADORES his work. This isn’t anything short of artwork being made by Marlen Jewelers.
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September 2022 by Ben Kipp
I had a few watches repaired and wedding bands cleaned / resized. It was a total positive experience. I had a few watches some nicer and some cheapo ones that needed a new battery. When I picked them up, they could not change the battery (totally fine, in the past other jewelers have had issues too) but the associate effectively told me to replace it with a 'real watch'. Which I understand because it was a hipster $60 all wooden watch but it was a gift from my mother, so it just landed a little weird. But my wife and I have had positive experiences there.
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September 2022 by Vanja Stanisic
Love this jewelry store the best in the area owners are amazing!!Gorgeous selected jewelry for special occasions!!Diamonds are just their specials!I'm returning customer for years now!
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August 2022 by Daley Biddle
TL;DR version: My husband and I ended up driving 6 hours between Cleveland and Chicago, June 2022 gas prices and all, and paying for a hotel, to have our original jeweler fix my custom engagement ring and do regular maintenance on my entire bridal set and STILL saved money (not to mention time) instead of letting Marlen Jewelers charge an arm and a leg to hack my beloved rings to death.Full story: I noticed less than a week before my 7th wedding anniversary that the center diamond in my engagement ring seemed loose and I started to panic, particularly since our original jeweler is in Chicago, where I used to live, and we all know how expensive travel is right now. I heard about Marlen from a good friend who took her engagement ring there to have the main stone reset and was happy with the result, so I thought I’d give them a try, since their website says they work with custom pieces and I trusted my friend.After a short conversation with a saleswoman, another woman who said her husband was the jeweler and owner, rudely inserted herself into the conversation. First, she insisted that this was nothing routine and was, in fact, a very serious repair that would take months to fix. Additionally, she began insulting my rings, saying that the reason the diamond was loose was because it had always been that way due to my ring being “made wrong”...even though I’d been wearing my engagement ring every day for 7 ½ years at that point and I had only just that week noticed the diamond was loose. After insulting nearly every aspect of the construction of the ring, she refused to listen to me when talking about the design (which is very unique, hence why I wanted a place familiar with custom pieces), and insisted the only way to fix my ring was to save the diamond and scrap the entire setting and rebuild it, and she couldn’t even guarantee I’d be happy with the finished product—no kidding, considering she wouldn’t listen to a single word I said about what the design was and kept insisting she didn’t see things that were there and she saw things that weren’t there (even looking through the loupe, which I did, because, believe it or not, I’m not completely ignorant concerning jewelry).This woman also kept beating around the bush whenever I asked her to estimate what a major overhaul repair like that might cost. She mentioned one number, and when I asked her to clarify that, she backpedaled and started saying that number was just for the materials for a certain part of the setting, not the actual cost of the entire job. She never did give me an estimate. At this point, I started crying out of fear and frustration, and her response was, “Why are you crying? Don’t cry. It’s my job to give bad news all the time.” She also refused to listen to me when I told her the story of my ring’s provenance, insisting that this was just the unfortunate reality of when you find a jeweler online and don’t meet them in-person...despite the fact that we DID know and work with him in-person and I did actually live in the Chicago area when my now-husband worked with him to design my rings.The one useful thing this woman offered was that we contact our original jeweler and see if he could fix it, though she managed to make very unprofessional, snide comments about doubting whether our jeweler would have real business insurance and could even ship things properly. I left Marlen absolutely in a panic and crying (still—my intelligence, decision-making, and most sentimental piece of jewelry had all been sufficiently beaten down). My husband and I drove to Chicago about three weeks later and still managed to save money by having our original jeweler tighten the setting while also giving my entire bridal set a good cleaning, polishing, and fresh rhodium plating, and did it all in one afternoon--as opposed to the months it was going to take with Marlen. He also gave us an updated appraisal for our insurance so my rings will be safe if this woman from Marlen ever comes near enough to breathe on them again.
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July 2022 by Daley B.
TL;DR version: My husband and I ended up driving 6 hours between Cleveland and Chicago, June 2022 gas prices and all, and paying for a hotel, to have our original jeweler fix my custom engagement ring and do regular maintenance on my entire bridal set and STILL saved money (not to mention time) instead of letting Marlen Jewelers charge an arm and a leg to hack my beloved rings to death. Full story: I noticed less than a week before my 7th wedding anniversary that the center diamond in my engagement ring seemed loose and I started to panic, particularly since our original jeweler is in Chicago, where I used to live, and we all know how expensive travel is right now. I heard about Marlen from a good friend who took her engagement ring there to have the main stone reset and was happy with the result, so I thought I'd give them a try, since their website says they work with custom pieces and I trusted my friend. After a short conversation with a saleswoman, another woman who said her husband was the jeweler and owner, rudely inserted herself into the conversation. First, she insisted that this was nothing routine and was, in fact, a very serious repair that would take months to fix. Additionally, she began insulting my rings, saying that the reason the diamond was loose was because it had always been that way due to my ring being "made wrong"...even though I'd been wearing my engagement ring every day for 7 1/2 years at that point and I had only just that week noticed the diamond was loose. After insulting nearly every aspect of the construction of the ring, she refused to listen to me when talking about the design (which is very unique, hence why I wanted a place familiar with custom pieces), and insisted the only way to fix my ring was to save the diamond and scrap the entire setting and rebuild it, and she couldn't even guarantee I'd be happy with the finished product--no kidding, considering she wouldn't listen to a single word I said about what the design was and kept insisting she didn't see things that were there and she saw things that weren't there (even looking through the loupe, which I did, because, believe it or not, I'm not completely ignorant concerning jewelry). This woman also kept beating around the bush whenever I asked her to estimate what a major overhaul repair like that might cost. She mentioned one number, and when I asked her to clarify that, she backpedaled and started saying that number was just for the materials for a certain part of the setting, not the actual cost of the entire job. She never did give me an estimate. At this point, I started crying out of fear and frustration, and her response was, "Why are you crying? Don't cry. It's my job to give bad news all the time." She also refused to listen to me when I told her the story of my ring's provenance, insisting that this was just the unfortunate reality of when you find a jeweler online and don't meet them in-person...despite the fact that we DID know and work with him in-person and I did actually live in the Chicago area when my now-husband worked with him to design my rings. The one useful thing this woman offered was that we contact our original jeweler and see if he could fix it, though she managed to make very unprofessional, snide comments about doubting whether our jeweler would have real business insurance and could even ship things properly. I left Marlen absolutely in a panic and crying (still--my intelligence, decision-making, and most sentimental piece of jewelry had all been sufficiently beaten down). My husband and I drove to Chicago about three weeks later and still managed to save money by having our original jeweler tighten the setting while also giving my entire bridal set a good cleaning, polishing, and fresh rhodium plating, and did it all in one afternoon--as opposed to the months it would have taken Marlen. He also gave us an updated appraisal for our insurance so my rings will be safe if this woman from Marlen ever comes near enough to brea
