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October 2023 by Chuck Stoll
NOT DIGGIN ITSet up an online appointment for a set of tires sat around for 90 minutes to be told only 2 of the 4 came in and the matching pair are no longer available. This was the second time this place completely failed, I didn't post that one but now I'm mad. I happen to be in the repair business, in fact I managed this very shop for 5 years in the early 90's. I understand things happen but when it continues to happen it makes you think about your decision to do business with an organization. I will not make a purchase from this store again. I'm writing this as I sit here waiting. We are now at 2 hours, my car still on the lift. I asked if we were buttoning things up. The response I got was I am waiting on your oil filter, it's being delivered. Thats information I could have used over 30 minutes ago. I say to the manager, "This is an epic failure, you know that?" He responds with "it is". Anyone want to offer an apology? I have one sorry I came back here.
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October 2023 by Virginia Freeman
My tire was very low so I took it to this Conrad Store. Amazing job and priceShout out to Brandon for his professionalism
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September 2023 by Susan Oconnor
Do not take your vehicle here. I was quoted $1,100 for new rotors and break shoes for my 2018 Hyundai Tucson. A battery inspection was $40 including tax and a shop fee!!! So disappointing. The good news is I found an independent shop a few miles away with great reviews. I will be saving almost 30% and I will be giving my money to a local business that cares more about relationships that overcharging their customers.
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August 2023 by Scott McLaughlin
James helped us out of a bind, squeezing us in to put on wheel locks right before my daughter had to leave for college. Much appreciated! Thank you...
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July 2023 by Matt Forlini
Tough look for Conrad’s. Not only did they call me 40 mins before my appointment trying to get me to reschedule (I had a Saturday 9am scheduled for 5 days), but then I had to call them at 4:45 (they closed at 5). They told me they are working on the car now and it would be done by 5:15 at the latest.I drive up to Conrad’s arriving at 5:15-5:20. They call me again as I’m pulling in to tell me that one of the bolts from my wheel stud was cross threaded and stripped. No one at the store could fix it and I was told I won’t be able to get my car back until Monday around 11amSo not only did they try to cancel on me, but my car also sat at Conrad’s untouched for 7.5 hours just to find out one of their “techs that is no longer with the company” was the one who worked on my car last.Long story short I do not have a car all weekend and will have to take a half day at work to be able to get my car Monday
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May 2023 by jnet sal
Went in to have a tire looked at that had a nail in it.Upon further eyeball investigation- instead of taking the tire off and checking it, and then measuring the tread, was told that the nail was “too close to the side wall” so I would have to have all four tires of my AWD small suv replaced and that they would have to order them in because they didn’t have Bridgestone tires- the tires that I currently have. I just got this car and drive it mostly to work (knowing the tread is still pretty measurable).I unconvincingly declined and left feeling that they take advantage of people this way.
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May 2023 by Lisa Harwood
I drive a lot for work and panicked when I found a nail in my tire. Matt got me in quick and fixed it right away.
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April 2023 by Rick S
Great service and knowledgeable friendly staff. Excellent experience
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December 2022 by Ashley G
Highly recommend!! It's not easy finding an honest car shop, but this place definitely is. I was ready to pay for 4 brand new tires and they were honest with me that the ones I had were way newer then I thought and perfectly fine. Rather then just trying to make a sale. I will only be doing business here from now on! Staff is friendly as well.
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November 2022 by if Garage
Very great service. Highly recommend Larry or Collin and work on your vehicle’s needs. *insert mom joke here*
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November 2022 by Geraldine C.
11/11/22 I am 81 took my 2015 Toyota rav 4 to Conrads on Lorain rd. In Rocky River for an oil/change tire rotation. They needed the tire key to rotate the tires. I had no idea and have never heard of a key. They did not rotate my tires. On the way home I checked my glove box and there it was.......Why did'nt they advise me it was probably in there and look or advise me to look. Going back the counter person coming out hung his head and shook it very condescending.
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October 2022 by Keith Zimcosky
Had an emergency repair that needed to get done today. Larry was able to squeeze me in and help. He and his crew were professional and did a great job! Thank you.
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October 2022 by Andrew Bodie
Unhelpful. If you’d like to drop a spare off for a new valve don’t come in on your way home. After 5 they “don’t want to take in new jobs” since they close at 6. Like I get it but really? It’s a spare it’s not a pressing job.
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October 2022 by Jacki G.
Conrad's has bailed me out a couple times with my tire emergencies. The first time I drove in with a flat tire and no appointment. They were able to fix it for me within the hour. I stopped in last night due to low tire pressure. They filled my tire with air- no charge, and set me up with an appt to have it looked at. Everyone there has been friendly and helpful
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September 2022 by Olivia Channell
I would give 10 stars if I could. This Conrad’s has the best customer service I’ve ever experienced. There are 2 closer locations to me but I will always go to Rocky River location. Paul is extremely kind and helpful. They provide a video of the inspection to explain everything that is wrong and everything that needs to be done. I cannot recommend this Conrad’s enough.
