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March 2024 by Warren S.
Super friendly people but will not be returning to this store. Went in to add a line to my account, the employee who helped me sneakily added device protection, AT&T home tech protection and changed my plan without even asking me permission. I get they want to make commission, but these shady practices will be what makes me never enter a store to do business ever again... I'll keep my business to online only from now on, or maybe switch back to my previous carrier if AT&T corporate doesn't address my issues.
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February 2024 by Victor Nieves
Thank you so much Cristaly for all of your professional knowledge and was able to help us out big time with our service superb great service 10 stars will definitely be recommending you
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December 2023 by Kristen Breezy
Visited the store in November to add a line and inquire about WIFI home service and had a great experience, ALL THANKS to Mello. He displayed the following in an exceptional manner: patience; informative/solid knowledge about various products and plans; empathy; humor; and an overall superb customer service experience. We came in with a lengthy list of needs and questions and Mello fulfilled and answered, respectively, all of them.Attn AT&T leadership: you should seriously consider promoting him to train onboarding reps because your company and your customers benefit with service like his. We added a line and WIFI - two new services. This VOC considers Mello a value-added asset.
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December 2023 by Jaird Kendzior
After the long wait, there was a second employee that walked on the floor. It looked like her shift was over, however she helped a gentleman that showed up after me.Then I thought maybe one of them would at least acknowledge me. Not only did no one acknowledge me, including the floor manager, but when she walked on the floor, herself and no one else, asked why I was there or told me that someone will be with me shortly.But once I was finally helped there was no comment, sorry for your wait. It's a shame that this is the only corporate store in the area. They should be the prime example of how the att brand is presented in a retail setting.
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November 2023 by Theresa Mazzola
Louis was the gentleman who helped us and he was great to work with! He was friendly, kind, explained the processes and pricing thoroughly and truly made the experience painless. We walked out of the store very happy and would request having him help us again in the future.
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November 2023 by Ronald LaCourse
The rep was very knowledgible And a great help at the center ridge AT&T store in Rocky River. Ohio, as we sat with Lisa the rap. We're very comfortable around her and adapted to her experience. In an instant.
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October 2023 by Denise Wolfgram
LUIS was ready & willing to help as soon as we entered AT&T phone store at Fairview Park! We were greeted with a smile and polite “hello :::& how can I help today?” :::within minutes we found the ‘perfect cell’ for Brynn! Luis was very professional, helpful and informative! Full data transfer/protective screen shield/case and additional block charger was provided! *Outstanding Service!!! *Thank You! ~~Denise Wolfgram
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October 2023 by Marc Bukszar
Worked with Lisa who was tremendous and patient with my elderly parents. She is a true asset to your company and should be a training model for your future employees.
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October 2023 by Challette Caine
Christaly is so amazing. She was helpful, patient and understanding. AT&T is lucky to have an employee like her. Mello is also great. Thank you to the Westgate Mall AT&T office for all your assistance. ❤️❤️❤️
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August 2023 by Quinn White
Anthony was terrific. He helped us promptly, informed us of deals and sales options available to us and made sure we had a pleasant customer experience.
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July 2023 by Anisa Rrapaj
Kris helped me out in October get 3 news lines for a family that just moved from overseas. Super helpful, got them the best deals he could. Nick on the other hand has been great FOR YEARS. Excellent customer service from everyone at this location.
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July 2023 by Mitch Heffron
Dalton was amazingly patient and kind as he helped my son and I with our new iPhones! I highly recommend his services! Thank you so much!
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May 2023 by Cassie Paullin
I recently got a new phone and needed quite a bit of help trading it in and setting it up. Kurt, Kris and Nick were absolutely fantastic.I am so thankful for their patience and knowledge.
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May 2023 by Kyle Kozlowski
Zach was simply OUTSTANDING today! He completely exceeded all my expectations. Personable, knowledgeable, while fulfilling all my wants & needs concerning my cell phone and plan purchase. I was apprehensive before entering the store fearing the worst. Zach made me comfortable from our introduction all the way through my account & phone set up. I couldn't be more pleased w/ ATT & Zach. I would have even taken him up on their TV offer had I already not had service. I highly recommend asking for him personally and choosing ATT.
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May 2023 by mike J
Chris was extremely professional, knowledgeable and helpful. Chris made what is often an unpleasant experience (buying a new phone) into a quick, easy and actually pleasant experience.
