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January 2024 by Margaret Cooter
I was leery of visiting Firestone because of negative reviews, but I was very pleasantly surprised. The customer interaction was professional and friendly, and the diagnostic and repairs were timely and reasonably priced. Communication was also prompt and accurate as was the estimate. I will return.
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January 2024 by Shenese Wilson
Honest but limited and techs dont appear to go the extra mile
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November 2023 by Stacy Kitay
Last week I came here for tires. Brandon was extremely helpful. I was only going to get 2 tires, but I ended up with 4. He was very knowledgeable and easy to work with. My car was done on time. I highly recommend this store.Today Sam is taking care of my car. She was very accommodating. She took my car back right away. Sam was very friendly. It was a pleasure doing business.
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September 2023 by malcolm j. DeRamus
Sam, the service advisor is very nice and knowledgeable. Courteous and willing to help the client with their questions. She also has a very good sense of humor. I Recommend this Firestone auto repair for your car.
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September 2023 by Jessica Lovins
If I could leave zero I would. I put alot of wear & tear on my car. I got the Firestone card to help keep cost down. I had been bringing my car to this location for awhile. The General Manager Zach was Awesome. Helped with rentals and all. As a single mother this allowed me to build trust in the company. I'm assuming Zach was called away cause a new person was taking over. I don't know his name Jason maybe his title was something like customer service managerany ways told me I needed a turbo charger. $2700 later it didn't need a turbo it needed a catalytic converter. So I'm out 2700$ my car is not fix and came to find out my car was never being looked at or fixed when I would drop it off. RUN RUN RUN FROM THIS STORE. THEY LIE.
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August 2023 by yj bonner
Went in today for a $9.99 AC inspection special, & then follow-up with the repair. Right away, I didn't like the vibes, as I was left standing awkwardly waiting on counter person /service advisor who was sitting in an office. She did acknowledge me, but it took several minutes for her to come out.The inspection took 1 1/2 hours to do while I waited. I also received a thorough visual courtesy inspection with a long list of recommended repairs. Even tho some items were already done at another repair shop. I declined all of the repairs as the quote seemed a little high, & my car still may have required additional repairs if the AC fuse & recharge didn't work. After paying for the AC inspection and waiting for paperwork, the young lady stated, "Here is a copy of the work you DIDN'T have done," rather snidely. No warm customer service, I won't be back.
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August 2023 by Sophia S.
My car service is always a 5star , normally customer service is to but today they had a young lady with the most unfriendliness attitude ! Maybe she need to be uder the hood keep the men a the front! In to check me out she she proceeded to be very, very, very nasty. If she ever at counter I will turn around and not service it ever when I see her
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July 2023 by Cyrus Smith
I paid for alignment and tire rotation and they on do the alignment and forgot the rotation
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July 2023 by kenneth kelly
I ordered tires from tire rack and shipped them to the Firestone in Richmond Heights setting an installation appointment a day after the shipment was received . I stopped in the day of the shipment to assure the tires had arrived and further confirm my appointment . I stopped again the following day “because I drive by coming from work “ hoping maybe I could have them installed that day and was told they were busy . So the following day I returned for my appointment and was told they couldn’t get the tire off of the rim and their machine couldn’t accommodate the newer large size tires . I told them the size when I made the appointment and the manager checked the shipment two days before . Ruined my day cuz now my car is sitting in the parking lot with 4 new tires in it . WOW &!!!!!!
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May 2023 by Benjamin Nimrod
I got repaired ther and upon receiving the car it didn't start. I was upset,but they did make it right by replacing my battery with a new one with a warranty at no cost to me. So shout-out to them for making things right
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April 2023 by Marc Bellavia
Bought a used car (Carvana). Had them check it out. They were quick and efficient. Told me it needs brakes in a Month or so... Kinda expected something. But overall I had a good experience there. Thought the cost would be high ( a Ford dealer said it would cost $80 to $100 bucks! Firestone only charged 21 bucks!
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February 2023 by James R. Baird
My 2016 Buick Encore AWD I purchased from Carvana and had limited warranty from Silver rock/Carvana. Car has 62k miles and the heat went out 1st and then started over heating, so I took it to 700 Richmond Road where Firestone accepts Silver Rock Warranty work. They claimed vehicle was in bad need of replacing or rebuilding engine due to Head gasket being blown, they further said the oil and coolent fluid had mixed based on test they performed, and the soonest they could get replacement rebuilt engine was April 3rd 2023. At this point they had already held my car for over 30days I was out of my vehicle and they only work they actually did to vehicle is replace or repair flex pipe during the 30+ day stay of vehicle. They lacked communications with me and seldom returned my calls. Also everytime I called they mentioned manager was gone for the day so I left messages and 9 out of 10 of them went not returned call. After 30+ days wasted I demanded my car get moved to another facility that accepts silver rock warranty and the next closest shop was Cleveland Auto Repair on Cedar road downtown CLE. Within a few short days they also performed testing on engine and tested fluids and wasted no time at new facilty. They determined no fluids had mixed and engine held good compression, however they said water pump and thermostat were bad which may of lead to overheating problem I mentioned. The new repair facilty just called me and said engine is running good with no more engine codes and I can pick up vehicle tomorrow Tuesday anytime. They also said they did 30 minute road test and car is perfectly running no overheat no engine codes and no mixed fluids. I would recommend not taking your car to firestone at 700 Richmond road bc they genuinley do not care how long you are out your vehicle and could lie to you about the actual repairs car needs. Firestone said it needed an engine and wanted me to wait almost 100+ days until april 3rd 2023, the soonest they could locate an engine. Futhermore their lack of communication and returning car owners calls are absurd and goes ignored. I wouldn't take my car back to Firestone under any circumstances, not even for oil change or tire rotation. CLE Auto rapiar had my car less than 1 week and allegedly fixed any and all remaining problems car had. If I left car at Firestone it would still be sitting their with no work being down to it keeping me out of my car.Services: Auto engine diagnostic
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February 2023 by Armand multiple sclerosis workout
Great service, great employees . This is a trusted shop I go to
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December 2022 by Kris Levi
Doesn't offer every service listed on the board behind them. They offer services online and at the call center, but when you get to the store, they say they don't do that kind of stuff. I'm having to go to a different store even though I set stuff up in advance.
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December 2022 by Chrissy E
Very friendly staff didn't take long to get the repairs done
