Pilot Travel Center in Richfield, OH, is a highly recommended stop for travelers and professional drivers alike. Part of the extensive Pilot Flying J network with over 750 locations across the U.S. and Canada, it offers friendly service, clean restrooms, and a wide range of amenities. Customers appreciate the helpful staff, with employees like Jonathan and Summer providing excellent customer service, addressing issues quickly, and creating a welcoming atmosphere. The manager is highly professional, friendly, and actively involved in supporting both staff and customers. The location features fast fuel pumps for gas, diesel, and DEF, as well as EV charging stations. Visitors enjoy the fresh food, snacks, drinks, and the best coffee on the interstate. The showers are clean, and overnight parking is available. Many appreciate the convenience and friendly environment, making it a top spot for rest and refueling on the road.
When Gena works and lashun the manager is on shift, they are the best, they Kno wjen I want a shower without asking and there always on top of there job,
August 2025
The manager is a absolute high class manager. She works along side her employees. She wants to talk to the customers and i have seen her there early morning to later in the evening. She is also very well spoken, friendly and professional. She has my deep respect.
August 2025
Jonathon provided the best costumer service! I wish i could give him 10 stars, such a good experience and i will be returning!!
