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“We have visited the store many times to handle returns, send packages to family and friend or to get supplies. We are always welcomed and our needs addressed promptly. Very nice folks!”
“A few of the reviews say the employees here are rude. I’ve never had a problem and I’m always in and out within a couple minutes. As soon as you walk in the door the staff comes out from the back of the store to assist.”
“Jennifer, the owner, always provides excellent customer support.Anyone in need a business supplies and related marketing products Jenifer, UPS, Akron, Ohio is simply the best.”
“Chad and Judy and the young man, I think John is his name are always so helpful here, they go the extra mile and treat their customers genuinely. They really helped me the other day with a package that was going to cost hundreds to ship and walked me through the steps to turn the return shipping cost back on the seller. Thank you!”
“Matt, Maddie, and Sahil are the absolute BEST. I am at this UPS almost daily for work and they are so friendly and helpful. This is the BEST UPS store when it comes to customer service, expertise, and willing to go above and beyond!!”
“What a difference I found since it is under new management! Went in today with returns for Amazon and did not notice that one needed to be packed in box. I had a box, but in the past I was told to buy tape to seal up the one box. To my pleasant surprise, Gary and the other worker said that since I had a box and it was only 1 piece of tape they would be happy to seal it up for me. This is a change and something the new management is trying to turn around. Nice job! Great Customer service! It was a small item and I had a small box with me, so happy to have had this service today!”
“I would just like to say a few words about the outstanding service at the Fairlawn/Montrose store that I always recieve from Francesca and Susan!
They both go out of their way to help me every time I’m in the store..
I have a son out of state.. I ship items to him often and both ladies help me by making sure ,
I save money and my son’s items are packed and delivered safe!
I also shop Amazon and they make returning a lot easier they help me with larger items even thou they have the self service portal they never make me wait in long lines and they remind me always to take my receipts and follow up to make sure my packages are received and I’m credited properly!
They are both A+ outstanding”
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“The people working here are fantastic. First, they handle everything fast. Second, they are so helpful even when things need extra attention. I sent a print jobs there through the UPS Store, and for some reason, it didn’t get sent to them. They helped me get it sent to them directly and took care of it immediately. They took what could have been a big problem for me (the forms had to get to a doctor’s office ASAP) and handled it professionally and quickly. I will definitely continue to use this location!!”