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January 2024 by ians team driving
I always go here at home they are friendly
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November 2023 by James Dolensky
Came in 2 days ago, they said they couldn't get to me til yesterday. Called them yesterday, they said they'd get to me soon. Called them today, and they forgot about me. I've been living in the truck for 2 days paying 30 bucks a meal for door dash.
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November 2023 by Partners Capital Group
We purchased a truck and this dealer also sold us a $6k warranty. The truck needs a new engine and the warranty company will not replace it. Premium 2000 and NTP
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October 2023 by Derrel Millican
This Kenworth has a Technician that works off the clock using their equipment to diagnose for exit 111 truck and trailer repair and misdiagnosed my truck 3 times, I feel Kenworth should be liable.
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July 2023 by feliciano gallegos
Absolutely the best as an owner-operator I am very nervous about going to a dealer. This is by far my best experience, professional staff and understanding that my repair was under the NTP warranty program. They did not hesitate to get me In-N-Out so that I could get on the road as fast as possible. Even offered me a ride to subways to get a bite to eat while waiting. Absolutely the best service I have ever had. I highly recommend this location to any owner, operator or company that needs prompt, courteous and professional service.
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July 2023 by Steve Stockman
Nothing but great service here, the parts guys go out of their way to make sure they sell you exactly what you need like sending me a diagram for verification. The service associates are just as good they had no problem with helping me out with torque specs for the part we bought. It's the little things like these that will keep us coming back to our first choice, Kenworth of Richfield.
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July 2023 by Wayne Hathaway
Great place for parts. Friendly and fast service.
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April 2023 by Mustafa yosufi
Hi everyone I give five stars there is amazing guy in front desks his name is Marsha he sales man he is the best if you guys need parts he is the man he can help you right away with his nice behavior thank you brother SGY trans CA
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March 2023 by JAY HEIL
SPENT OVER $30,000 ON A PLATINUM REBUILD ON A CAT 15. AND PAID EXTRA FOR THE 3 YEAR WARRANTY. 20000 MILES LATER ENGINE IS LEAKING OIL. ( A GALLON A WEEK ) THEY WILL NOT WARRANTY THIS REPAIR BECAUSE THEY SAID IT WAS A GASKET THAT WASN'T REPLACED... WHO DOES A COMPLETE OVERHAUL AND DOESN'T REPLACE ALL THE GASKETS OR AT LEAST ASK IF I WANTED IT REPLACED? THE REBUILD PROCESS WAS PAINFUL ALSO, TOOK THEM 6 WEEKS OR MORE TO DO AND GETTING ANSWERS AND GETTING THEM TO CALL BACK WAS TERRIBLE. CUSTOMER SERVICE IS NEXT TO NONE. IF I COULD NEGATIVE STARS I WOULD. I AM A LOCAL COMPANY AND NOT SOMEONE PASSING THROUGH. I WILL DO MY BEST TO NEVER DO BUSINESS WITH THE HISSONG GROUP AGAIN. IF I COULD RETURN THE 2 TRUCKS I BOUGHT FROM THEM I WOULD....
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February 2023 by Jj Jj
I don't recommend this place I always been fixing my truck over there some stuff came up missing in my truck and they charged me $1,000 for each airbag but they fix it after that and now they charge me $1,500 for diagnose because I didn't let him fix my truck because they tried to charge me $9,000 for a spring leaf horrible customer service and the ladies that work over there on the front desk and always talk with attitude I hear them couple times talking behind my back as soon as I step out of the door I will never go back over there again and I've been talking to someone about fixing this problem the dealership don't want to respond back to me if someone want to fix their truck don't go there
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January 2023 by Henry B
Do not buy your truck here if you're like us. Expecting good service. 2 trucks. The one truck, the hood mirror is facing the wrong direction for some reason. No one could help there on how to adjust it. Had to call another to find out it has to be dismantled and put where it needs to be. Service department is a joke and sure am not trusting a place that can't adjust mirrors on their own trucks they supposably specialize in.
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November 2022 by Robert Starrett
Special thanks to the parts department for going above and beyond in getting me what I needed for my truck to be legal again. You guys rock!
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September 2022 by Becky Burch
had a unit towed in after roadside was unable to locate issue. Was told they would try to diagnose it that day, if not then the next day. I was told if it was a transmission issue, then they were a week out on repair. Next day I called for status, still not even looked at, now two weeks out for a transmission repair, they they haven't even confirmed that it needed yet. Was told they would get to it that day. Next morning called again, still not looked at, can't say it they'll look at it or not? What type of business is this, horrible customer service. Will NEVER use this place again. Terrible, not truthful! Would have never had our unit towed here had they just been honest in the first place.
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September 2022 by wilfredo coello
Came in with a problem and a lot of questions. RAY from service and parts took care of us. What a professional and knowledgeable gentleman. Very patient , and extremely helpful., well prepared to help you with any issue you might have.Thank you Ray!!!
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August 2022 by brian turner
Took my truck there after 5 other shops with the same problem. Bill actually took the time to figure out what was wrong and fix it. Delaney was great about keeping us up to date on what was going on. Been a week since we left there and no more derate codes on truck. Thank you guys for getting it fixed finally for us and not throwing parts on it and sending us out the door just for it to happen again, like the other shops did
