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December 2023 by ShaQ J.
Just got here to Ohio & this happens! If there's another Kroger nearby please go to the next one, not this one! My family and I were racially profiled when shopping here. Workers said they had to watch us like a hawk since we went back into the store with our paid for groceries to do a price check. We went to self check out which took forever to get help since all 4 old racists women had to watch another costumer whom was stealing while others were needing help. After we got done with that she lied & said that she told us not to go to the back,which we confronted her that she did not tell us nothing. Beth & Tracy said we know the store policy's which we don't since we're not from Ohio. Funny thing about is the security on duty didn't even do anything or say anything! So make it make sense ! We DO NOT STEAL! This is not a nice welcoming to Ohio! But now I know where not to spend my money!
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November 2023 by Angi Fortman
They treat all customers like thieves. We don't use self check out for our big purchases. It is not my job to put stickers congratulating me for being eco friendly on the groceries I paid for.
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November 2023 by Czarandom
Since they closed all but one of their entrances, they don't have sufficient handicap parking. Don't go here if you're handicapped.I've informed relevant regulatory bodies.
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November 2023 by Shana French
I frequent this store and have since it opened. Normally I don't leave poor reviews, but today is different. I had surgery and am not able to walk long distances for the time being. Today we pulled in and I saw that one of the entrances is completely closed now. It says they are turning it into an emergency exit. I'm sorry, but there's no amount of shoplifting that could possibly have been happening here that merits this outrageous reaction from this corporation. They have absolutely no regard to anyone that is an honest customer with this change. And now here I am sitting in my car in front of the closed entrance in a handicap spot. This is no longer an actual handicap spot. I'm not able to go in with my family because of this. Shame on you Kroger. If you can't get yourself together, I'm going to just start shopping exclusively at Walmart.
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November 2023 by Tara Rouse
JOANN “without an E” in the pharmacy was absolutely entirely RUDE when I called to check on a prescription. Customer service is definitely not something she is good at what so ever. She would be better at scrubbing toilets and not interacting with any customers. No questions asked I will be transferring all of my prescriptions out of there.Btw since some of your calls are recorded for training purposes you should really consider pulling the transcript from our call that way your new employees are taught how NOT to treat your customers in customer service.I truly hope you get this issue resolved sooner then later. Thank you!
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November 2023 by Jim Pooler
The 850 s. Hamilton store recently remodeled, made the appearance look better but did not improve service, the pharmacy has to be the worst place in Columbus to get you're prescription filled, I myself have stood in line over half an hour waiting to find out if medicine was ready, because they won't answer the phone to find out, I watched the workers not even pick the phone up just pick the handset up enough to click it off, this would be the best place for an under cover boss to see how piss poor service is at this location
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November 2023 by John Miller
Carts are horrible, smells like fish, trash all over the parking lot, broken down cars in the parking lot. It was nice when it opened but you can’t open up nice things around the 15 percent of the population things always go down hill. It only took a few years for this place to go from brand new to this.ANOTHER REVIEW: just went up for something and they didn’t have it even though they are advertising it.
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October 2023 by Michelle Minjarez
This place continues to go downhill daily. Entrance shut down, few carts outside, no cats inside... not busy... empty shelves, lack of help. Online order shoppers with ear buds in, blocking aisles with their carts, barging in front of people to hit their pick rate.... in store shoppers be darned.
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September 2023 by Lola J
Horrible experience with the security officer. When we first arrived, he was failing to diffuse a situation that resulted in a young lady screaming her way out of the store. We were in line at the checkout when my significant other went to grab something we’d forgotten. He’d opened an ice cream & the security officer damn near chased him down & threw a fit like a toddler telling him he needs to pay for the ice cream. We had $300 of groceries in the cart - clearly we’re paying for the ice cream.
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September 2023 by Randy Thompson
That stores are Trainwreck shelves aren't stocked no carts in the store was there last night was bad today was just as bad somebody need to do something with this Kroger's
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September 2023 by Robert Grimm
Even when they're not busy, they often have no carts. There are usually a few with locked up wheels and often nothing else. At least they always have plenty of hand baskets but they're not in the most obvious place so it is common to see people walking around carrying things loose.
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September 2023 by Carrie M
They have no carts available and the few carts that i did find have locked wheels. So annoying trying to find a working cart while carrying a baby.
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August 2023 by Crystal Blevins
This is the worst store ! I have tried to use the service desk for a few different things and every time the person behind the counter has said the computer is down I can do nothing before she knows what I need. The Starbucks is the same way I tried to pick up an order that was made online and before I could say what I was there for the person working there told me the computer was down she could do nothing. I went to the pharmacy and was told about my prescription insurance will not cover it and it is 85. Well Walgreens filled it insurance covered it and even without insurance Kroger was charging double what it was going to cost. I think that these are some of the laziest, nastiest people ever. Also the man at the deli has an attitude from hell. If you go to the reynoldsburg Kroger be sure toake it a visit without dealing with the employees there.
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August 2023 by Guinevere P.
Don't get me wrong. I love the pharmacist there but it seems like the staff quality has dropped quite a bit. I don't understand what's going on over there people, hung up on me, their tone of voices sounds rude. I am really thinking about leaving. I don't want to but the attitudes of some of these employees is making real mad. Do they even like their jobs?
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July 2023 by Tonya P Alexander
This is the only Kroger I am willing to go to near me. Although, I do wish there was a greater selection of fruits and veggies. I am always in and out in a timely manner. I can always appreciate that. Store is clean for the most part.