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“I absolutely loved my experience at this store. My sales person was Lisa and she was a breathe of fresh air. She was the complete opposite of a pushy sales person that follows you around the store. She asked what I was looking for, pointed me in the right direction, and gave me the space I needed. She also understood my need and was attentive to answering my questions (I had alot lol) she was very kind and patient. She made me feel comfortable, I felt like I was shopping with advisor, the same way it would be if you were shopping with your mom (but in a good way?) All in all I highly recommend. The manager was amazing and accommodating as well. Thank you Ashley furniture for an amazing experience. I cant wait for my new bedroom set and dining set to arrive.?”
“Brock did a great job salvaging a bad situation created by Floor & Decor policy. I received an order confirmation and went to the store to pick up over $7,000 of flooring. Brock's manager and the Floor and Decor customer support team would not allow him to release the order, even after we verified the charge on my card and with the order confirmation email. We even had the order on my truck and they made him take it off....never in my life have I been a part of such poorly crafted policy and procedures.But Brock followed up with me several times, repairing the situation and saving the deal...I was shopping elsewhere and preparing to cancel my order with F&D until Brock saved the day. Broc 5 stars. F&D zero stars.”
“Our sales rep was the store manager, who was patient, professional, polite, and attentive. "Andrew" thoroughly explained the different models of beds, options, pricing, current promotions (which were identical to those found on the internet) and even available discounts. Andrew also helped us find our perfect bed, based on our sleep positions, completed the sale, and scheduled the delivery and setup appointment. We had a great experience and can't wait for our new Sleep Number bed to be delivered and setup.”
“I had a really good experience inside the store. Customer service representatives were pleasant. I was offered water and they took the time to address my concerns without trying to push any sales. I felt as though I was in control of my shopping. I am looking forward to the use of my new purchases.”
“Last weekend was my first time at this location and had a very pleasant experience. I was purchasing tulle for the Pride Parade and the two folks who were cutting fabric were so nice. They were welcoming, supportive, and helpful!”
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“Always a pleasure. The store is clean...fairly organized. I did find pricing odd. They have sale signs that advertise the regular price of some things like crafting vinyl?”