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July 2024 by Shane Estep
So much for my first experience at GameStop. I get the 3 consoles, Xbox X and a few PlayStations I want to trade in and buy a PlayStation 5, 3 additional controllers and a half dozen games, and get there about an hour and ten minutes before they close.
They “can’t do trade ins tonight cause they are stacked up” with two employees and maybe one other customer…
But they can do them tomorrow if I want to come back… (but only after 2pm or 6pm unless I call first to check if it’s ok)
I guess I won’t be having a first (or second or third) experience at GameStop
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June 2024 by LaAnder Harris
I hate to do this but, ALL GAMESTOPS SHOULD BE SHUTDOWN. I'm happy to see their stock is doing well but it's quite the conundrum given how they're running their day-to-day business. The stock price doesn't actually reflect your in-store experience. On a Saturday afternoon, I stopped my Best Buy to purchase some gaming accessories. The controller I wanted was there but the gaming headset was not. The closest place with the product I was in search of was at the nearby Gamestop. I purchased said gaming headset and upon using the item it was defective. The microphone would not pick up my audio input. I'm pretty tech-savvy and tried several troubleshooting techniques and was unsuccessful. I decided to return it as the item is defective and is listed on their ridiculous return policy. When I returned the item to the location I purchased it from, I was told that I could not receive a refund although the receipt states that defective items are the only return you can make. After a drawn-out delegation, it turns out that I could return the item but was told multiple times that I could not. I even tried to get store credit and was told the same thing. The reason why I will not return to purchase anything is their return policy clearly shows signs of desperation. You cannot return anything and even if you're within your rights to return it, they will hassle you and tell you no for a minimum of 10mins. I won't return to any gamestop ever. I may however put some money into their stock since it's making good returns.
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June 2024 by Aaron Caudill
I usually come here for all my gaming needs. Always a good experience and helpful employees!
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May 2024 by Savannah Wise
N’Dira was the best. My wife and I are not familiar with gaming at all but wanted to get back into it and she helped us all the way through and made sure we made the best decision! I highly recommend this location. Also the manager was very helpful and funny. Definitely will be coming back!
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April 2024 by Robin J
So I stopped in to get a ps5 for my son's bday and an employee by the name of Endira was so kind and pleasant. She offered such great assistance and called around to other stores for me to get the correct item I needed and had them hold it for me. I was so pleased with her help and her niceness. I will Def shop there again. Oh and btw my son was ecstatic with his gift! Lol
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March 2024 by Ricardo Arias
Says open employee inside but doors lock apparently been like that for over a hour ? ok they don't want my money
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February 2024 by Mike Warthman
Was in there earlier with my daughter. Dyra answered all of our questions and was super informative and super friendly. I can’t say enough good things about her! She made my daughter very happy with her kindness and going the extra mile! We’ll definitely be visiting this location more often!
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January 2024 by Tazmin Corona
Horrible
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January 2024 by Brennan
Says they open today at 11:00 AM. It is 11:45 and they are still not open.
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January 2024 by Chris Griffith
Probably the least organized Gamestop I've been too. None of the games were in order and trying to find anything was almost impossible. Everygame stop I've been to I have been greeted when walking in or shortly there after, I think there were at least 4 employees and not one said a word to me. There were other customer in the store, but no one seemed to be helping them either. I would probably go to a different one of you are able.
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December 2023 by David Kosto
Decent gamestop.
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December 2023 by Desiree Sanchez
The store hours posted at 9am to 10pm for today (23 December 2023). I showed up at 9:20am only to be met with locked doors.
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December 2023 by Robert Richards
Not bad for a corporate ran store.
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December 2023 by Nathan McCoy
Came in at 6:30 after driving through 30 minutes of heavy snow and traffic just to be told they weren’t doing trade ins… 0 people in the store and everything… maybe don’t say you’re open if you just won’t take any business at all…
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December 2023 by Nichelle Sexton
Super rude manager, asked for a product she said she didn't have, i found it, four of the movie poster funcos I was looking for, the manager left her customer to tell me that I was the problem when I offered to leave them where they're visible... I didn't make a mess, left the area more shopable than I found it. The canal location is way better helpful staff clean and well merchandised.
