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April 2024 by Rick B.
Terrible experience! I was involved in an accident and the body shop doing the repair gave me their number. I called the next day and scheduled (or so I thought) a car to be delivered to the body shop the following week. The person who took my call was very pleasant and said that they had the claim number from the body shop so that there was nothing further that I would need to do. Great I thought! When the day came for the delivery, it never happened. I was on hold for over 10 minutes when I called to find out where my rental was. Once I finally talked to someone, they told me that I never confirmed my rental when they called me. They said they called twice and left voicemails. That person was lying, they never called let alone left a voicemail. When I asked if they could still deliver a vehicle, she said I would have to come to their store and pay for the rental since they didn't have insurance information. I told her that the woman who took my reservation said she had the claim information and that I didn't need to do anything further. She said that wasn't true so again, someone was lying to me. Very frustrated with this whole experience and if I ever need a car rental again, it won't be from enterprise.
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February 2024 by Dre K
Great location. Easy to work with
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February 2024 by CrownedG
Rent from this location alot the cars are always clean and road ready. Jeremy is always a big help if there are any issues.
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February 2024 by Tanya Johnson
I am extremely satisfied with my recent experience with this location and the professionalism and kindness that was demonstrated by Jeremy. He went above and beyond to ensure I received a fair resolution to the issue I was experiencing. I will absolutely refer friends and family to him in the future for all if their rental needs!
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January 2024 by Steve Boswell
Jeremy& the entire staff were excellent!!
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January 2024 by Pasang Tamang
Do go this location spam
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January 2024 by Lydia Howell
Very nice people, really care about customer service. Would highly recommend
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January 2024 by Love
I gave 4 stars due to Kirsten Banieh’s superb performance, customer service interaction and overall pleasant disposition. The vehicle was clean, comfortable and provided what I needed.
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January 2024 by Rae Brenneman
Great experience everything went smoothly. Dwight was super friendly and exhibited amazing customer service
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December 2023 by Clay M
"Manager" is dumb as a stump and has an attitude , low IQ useless excuse for people work here. PARK YOUR CAR AT YOUR OWN RISK! IF SOMOENONE BREAKS INTO YOUR CAR, ENTERPRISE SAYS IT'S YOUR FAULT FOR PARKING THERE AFTER THE EPLOYEES GUARANTEE THE SAFETY OF YOUR VEHICLE!
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December 2023 by Mike Hepner
Friendly staff easy pick up and drop off. They sent a vehicle to pick me up from the bodyshop. And when I collected my car I was able to drop off the rental at the bodyshop and enterprise came and picked it up the next day. Smooth as can be.
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November 2023 by luis latoja
I am writing this review to reiterate what I told Jillian S , the manager, when I returned the car I had rented. I was very pleased and satisfied with your services from beginning to end. The rental process went very smoothly and was quick. Jeremy Hart did a great job of it and was very helpful. Jillian made sure everything was OK and answered all my questions. Thanks for such good experience and for sure I will use your services in the future.
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November 2023 by Mommacita P.
awful and unprofessional service! first off the vehicles aren't clean enough to prevent germs to other customers. please be advise to check you're rental car for any damages, check the perimeter around the vehicle at this location from all angles of the car. I'm a loyal faithful customer and the cars at this place is just terrible, the staff aren't doing they're job properly before and after you get a rental its just overwhelming! I promise I will not return to this location ever again!!!! not even refer anyone to this location. satisfied customers will always make a company great! it will help if this rental place would put the customer first! these cars should be serviced and ready to hit the road, not you putting oil and wiper fluid or transmission fluid in them, that's the company job not the customers. get it together enterprise!!!!
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October 2023 by Alina Sharma
Extremely unreliable. I made a reservation on their site. This location calls and let me know last minute that they don’t have a car available. This is the second time they didn’t have a car available after reservations were made through Enterprise. Poorly managed
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October 2023 by Pukar Timalsina
This place is a complete mess with a group of inexperienced individuals representing the enterprise. I'm a regular customer of the enterprise for my travel needs, and I'm currently a Gold-tier member. Last Friday, I made a reservation for an SUV at this particular location. They initially provided an SUV, but due to an issue, I had to exchange it. Instead of accommodating my initial booking, they insisted on giving me a Toyota Corolla. Where is my refund for not receiving the car I reserved in the first place (the first problem)?I had no other option but to accept that vehicle. The next day, I was at Harrisburg International Airport, and I exchanged the car for an SUV. When I returned the vehicle to this location today, Jill came to inspect it. She falsely claimed that there was external paint applied to a small spot on the bumper. The paint appeared quite old, and if she can make such a claim, she should also be able to determine if it's fresh paint. She initiated a claim in my name, alleging that there was paint applied all over the bumper. Moreover, she began this claim without my consent, merely affixing her own signature (the second issue).I contacted Enterprise's damage claim department, and the representative disputed the case, stating that the picture did not support the claim of paint all over the bumper. The representative from the damage department mentioned that the picture did not align with the claim made. Additionally, when I reviewed the statement from Enterprise, I noticed I was charged for an extra day because I was seven minutes late (just to clarify, I was delayed because I was waiting behind another customer). This marks the third issue. I also observed that they charged me for refueling, even though I had filled the rental vehicle's tank just five minutes away from their location (the fourth issue).This location is extremely unprofessional, unsanitary, discourteous, and discriminatory. This is entirely unacceptable to me. They wasted my time and falsely accused me of wrongdoing, filing claims and charges under my name. If the regional manager happens to come across this message, I'm more than willing to provide all the evidence supporting my claims above. Please resolve this matter. I've already contacted corporate, and they've informed me that they've sent you an email to address this case. I hope I won't have to deal with such issues in the future, and I will never return to this location.