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February 2024 by J P
What stores becoming fulfillment centers you lose a lot of visibility on variety of products. If they've got it on the website and you'd really like to see it in person or have a physical person you could ask questions to you should go to the fulfillment center. There are a ton of actual people actually working that would be able to answer all the questions
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February 2024 by Patricia Tedrick
Didn't have what we were looking for.
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February 2024 by Yuel Willingham
I believe the tech that helped me name was Chase. Attitude, knowledge & speed was on point. Shout out to the Geek Squad. You guys & gals rock!!
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February 2024 by Louie Toms
Brought iPhone in for a battery replacement. Told ABI that I am on a time schedule and cannot wait all day for this to be done. So he goes in to my phone and disables everything, now I can't use it for an hour thanks to the time delay. He knew beforehand that this process alone would take 60 minutes. Try training your associates better.
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January 2024 by Alexander Morris
Terrible customer service guy at the front was very rude when I asked were check out was here just pointed at a wall and said under that sign in very rude tone
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January 2024 by Alexandra K
Bought two big appliances from here for my new home that was under total renovation. They were delivered and installed 6 months before the home was complete. Not only did the installer not use the deluxe dishwasher kit we paid for, but they also did not take the old unit. It was never ran or tested until we moved in 6 months later. The dishwasher is completely damaged and does not shut. Bestbuy sent out a technician who stated it was an obvious issue from install and all the issues the installer caused! Down to using old lines and hoses even on the new fridge we bought! Now they’re refusing to fix, repair or remedy the situation so I’m now stuck continuing to pay for an unusable appliance that BEST BUY DAMAGED.
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January 2024 by Ron Walker
Very helpful in the electronics department. You guys rock!
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January 2024 by Carol Couch
Low pressure but lots of good info.
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January 2024 by Amber Northcutt
I came to see about geek squad as I have bought many large items from here. This store is setup differently. I got inline to see about getting assistance. There were 3 employees in the area NOT 1 bothered to say a word just looked and me and continued on. No other Best Buy store has ever treated me this inadequately. Will never come back. Should’ve stuck with the better one in grove city.
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January 2024 by Evan C
Bought an open box TV that was busted to hell. Looks like one of the workers ran into with a cart. Tried to return it at Grove City location and they told me I couldn’t. Finally had to get ahold of their customer relations. What terrible service they provide at the store.
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January 2024 by Bob Evans
Associates, seem dis connected at the service area I was there twice and only on the second trip did someone ask if I needed help.
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January 2024 by Jennifer B
They didn't have the item I wanted despite showing availability online for store pickup. It was challenging to get anyone's attention to help even though the store was empty. Just a bunch of guys chatting about football. Some clearly were helping with online ordering but most just couldn't be bothered. This feels like Circuit City right before they all closed.
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January 2024 by Alexis Wiseman
Me and my mother went in for some last minute Christmas shopping and the customer service was great! Not only did the employee Eulice help us understand which PC would be best for our needs, he also went the extra step and helped make sure we would get products that would be delivered before Christmas Day.
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January 2024 by Tazmin Corona
Amazing
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January 2024 by Kasen Moktan
Okay it was a retail with great customer service but is pretty slow and hard to find what you need unless it is in the front
