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March 2024 by Branson Fam
Chris at the Outlet Store on Brice Rd location is AMAZING! We were not easy to work with…as we exhausted all options before we settled on our first choice. He was patient, knowledgeable, and FUN to work with!Store management there is the best as well! A huge Thank You to the entire crew.
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March 2024 by Marta Hailu
Thank you guys for your help Andrew and Onyina great customer service
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March 2024 by Miranda O'Dell
Their customer service shines through. They greet you at the door, aren’t pushy or salesy and every staff member wants to ensure that you have the best experience ever. They have a good selection of furniture in store and reasonable prices.Now granted, the first attempted delivery experience was a nightmare, but when I visited the store, Cody and Russell were already all over it. They got the situation resolved quickly, my furniture delivered in 2 days by JBL Delivering LLC and now I’m sitting pretty on our new power reclining sofa and loveseat!Update: A month or so later, we even returned to this location and worked with Stephanie again and bought another loveseat to complete the room/look. We are so glad we upgraded with this furniture from Ashley Outlet.
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March 2024 by slitlord777o
The store looked clutered and dirty.
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February 2024 by Jesse Conley
Prices are okay. Still seems high considering it's supposed to be an outlet. There are no warranty on anything they sell there. The salesman told me two different names, which was just strange.
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February 2024 by felecia brown
Love him! Very helpful. Very informative.. I will definitely return
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February 2024 by Michael Gerardi
Awesome experience! Russ did a great job assisting us with Furnishing our living room. He made sure we found the best deals whether it was in the store or online.
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February 2024 by Ed von Dolln
Love this store, great furniture great sales, Fordjour is great ask for him!
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February 2024 by Ed Beder
We went to this Ashley store back in April 2023 in order to find furniture to furnish three 3100 sq.ft. condos for short-term rentals. Rob AKA Russell, was the first to offer his assistance to me (Christie-I'm signed into Google under my husband) and my friend Sheri who were handling this huge endeavor. Sheri had already had several items she found online to be ordered and we also needed several additional items from within the store. Rob was not pushy at all. He was genuine, friendly, fun and professional as we browsed and then sat down to have him pull together all our needs and make sure we got the best pricing. Rob pulled in his manager Cody in for assistance with some of the process. Cody was also extremely patient, professional, kind, and fun. We spent hours here and found everything we needed either in the store or online with their assistance. They really gave us the best pricing as well (and we did several comparisons to similar items online while in the store to make sure we were getting the best pricing possible). As we awaited all the furniture to be delivered over weeks, they communicated very well. We had a couple small issues as items were delivered, one table was damaged and we had a couple chairs that didn't fit in the space as expected. The team offered a replacement or repair to the table. I opted for the repair and they had a repair person out to fix the table to our satisfaction within a couple days. In the instance with the chairs not fitting in the space, they had the delivery team pick them up with no problem, and we ordered two different chairs that fit the space perfectly once they arrived. From beginning to end, Rob and Cody were absolutely awesome. I cannot thank them enough for everything they did to assist us with this entire process. Thank you so much to Rob and Cody for making such a grandiose task fun, easy and as efficient as possible (since we had deadlines to get the furniture in place)! PS----Not all the furniture in the pics is from Ashley but the dining tables, darker dining chairs, kitchen island chairs, bar chairs, couches, end tables, and sitting area chairs are just some of the items we purchased from Ashley and are shown in the pics attached. THANK YOU AGAIN ROB AND CODY! Sincerely, Christie & Sheri from Cleveland
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February 2024 by MrRkscary
Purchased a powered loveseat 2 weeks ago and it worked perfectly in the store. Was delivered less than a week later. After it was plugged in, it didn't work. Upon inspection I found a frayed and broken wire and my wife immediately called the store. We were told they'd have customer service contact us to set up a repair time however, C.S. told us they've never been contacted about the problem. We've been getting the Runaround from the salesman and this location ever since. Will not recommend or shop Ashley again. Ever.
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February 2024 by Kathy Barrow
Russell is the best...deal maker.....5star absolutely
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February 2024 by Michelle Lee
Russell was amazing! Came in looking for our next couch. Found the perfect one 'sold'...he got us that couch and a side chair. Thx so much!!
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February 2024 by Kristan Myers
Russell helped me with the purchase of a new mattress. He got me in and out quickly which I appreciate!
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January 2024 by Neek Marie
Fordjour provider me with exceptional service, please ask for him. He most definitely has your best interest at heart for the interior of your home.
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December 2023 by Penny Rumer
Met me at the door. Was polite and ask what he could help us with. We found what we wanted. The delivery polite and helpful with the delivery. Will shop there again. And tell my friends to shop there for there needs.