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March 2024 by Melody Ruffin Ward
What an incredible experience my husband and I had at Access to Independence!!Jennifer made our experience easy and light. She spent time listening to us and helping us prioritize our needs. I was so impressed with her knowledge and the way in which she made it easy for us to understand.When we first entered the store she was gentle with us and made us feel heard.That takes skill with language and heart!As a person who lives with ALS I can honestly say Access to Independence is a resource my family and I will have now.Thank you Jennifer! Thank you Access see you soon!!
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January 2024 by Michael Antalek
From the initial consultation to the follow-up call, we have been so satisfied and impressed! Tom and his crew installed our track lift; even changing a couple things last-minute as the project developed and we realized a better fit for the track. They were incredibly quiet for such a lot of work and cleaned as they went - no dust or debris left behind. I appreciated that they greeted my sister (the client) and acknowledged her as the project concluded. Jennifer came out to instruct us on the use of the equipment; she gave very thorough and clear explanations and offered advice on best-practices to prolong the life of the equipment and protect the comfort and well-being of my sister. The whole process took only a few hours and after a week of using the track-lift instead of my back to move my sister, we are BOTH feeling a lot better!!
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January 2024 by Bailey Stone
Jennifer & rest of staff are amazing! Super helpful every time we’ve been! Really care to make sure you get the best product for your needs— The I Walk Free knee crutch is the perfect fit. No better place for your at home medical needs!!
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November 2023 by Lenore Fishman
I just received my Golden Eagle GR595 and I am thrilled. I have a rather unique situation where I must walk out to my barn 3-4 times a day to care for my animals. At age 70, on ice, in the winter, it has gotten a bit scary so I started exploring my options, The Golden Eagle was the perfect solution. Kane and Vinnie took the utmost care in delivering it and making sure I knew of all of its incredible features. I took it out for a test run and have now had it on concrete, grass, and gravel. Our 400 ft. long driveway was a bit of a challenge because it is downhill, gravel, and very uneven. Forty years of riding horses came in handy in understanding how to handle the Eagle on this type of terrain.I spent 20 years in professional medical sales selling artificial kidneys and kidney dialysis machines. Believe me, I know excellent customer service when I see it. Jennifer and the team at Access to Independence are truly what customer service is all about. They are the real reason that I purchased this machine from this company. I know that this is the beginning of a long-term working relationship. I can't thank Jennifer enough for the concern and care with which she handled every detail to ensure that this was the most positive of experiences. I can't recommend them enough.
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November 2023 by Bonita Thomas
I am so glad I found this company! After searching companies that accepted my prescription & health insurance for a rollator, I finally found Access to Independence. Jennifer and the rest of the staff were so committed to helping me get a quality rollator just right for me. The staff was very pleasant. Jennifer showed me the other side with durable equipment such as walk in shower models, & beds with latest technology for assisting people with various needs. They are very patient, friendly, & take time to help. I would definitely recommend this company for durable medical equipment.
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June 2023 by Cindy Cooper
My friend Lois and I had an opportunity to visit the location on Ravenna. The sales Agent Jennifer was wonderful helping us in every way. She was very informative and friendly.Her coworker
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June 2023 by Billie JO Muckley
Not happy with them at all. Had to keep pestering them to come out and measure for a quote on a stair lift. Finally came and measured and never heard from them again. No quote, nothing.
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June 2023 by Laura G.
These people are the easiest and nicest people to work with! You won't regret making them your go to choice.
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October 2022 by jennifer oneal
My husband recently had a stroke. I as an absolute mess! He was going to be coming home soon. I went in to look for a power lift chair. They were able to help me choose one that would be best for him. They helped put my mind at ease about him coming home. They offered wonderful advice! They were so patient, kind, and compassionate! I was amazed!
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October 2022 by Kathy Bell
I suppose I cannot say enough WONDERFUL things about this place. If you can “think of it”, they “have it”, plus more! Loads of displays and products to know you are making a great decision! Jennifer has the sweetest laugh and camaraderie with her peers & clients. We had so much fun. The ladies in the main room were lovely and Tim was the icing. He made sure our purchase would fit and went that extra mile. The owner came out on a couple different occasions to talk but also to walk us out. The owner-walked-us-out. Unheard of. Very special place for sure!! Whatever it is they have, bottle it! It’s just that wonderful. Thank you for everything!!
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October 2022 by Wende Blankenship
Very professional, thorough, cleaned up everything, even fixed my ceiling! Great gentleman! Highly recommend their services. Love my new walk in shower!!
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October 2022 by 1stassia1
Today when you walk in a store, you are lucky to get a “hello!” I hobbled in this store, and I got so much more than a greeting ! Jennifer taught me how to use crutches!! Thank you Jennifer ❤️The store people were not only kind and knowledgeable, but they were loving, caring people who really took the time to help me. I get the sense that they take time with everyone that walks (or hobbles) in, whether your purchase is $25. or $2500. DO NOT HESITATE TO COME TO THIS STORE!! It’s like stores used to be a long, long time ago! Thank you all so much for your kindness!!!!
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October 2022 by Jennifer O.
My husband recently had a stroke. I was an absolute mess, I needed so much for his care when he got home. My first visit there, I purchased a lift chair. The staff was so helpful. They helped me choose the right chair and arranged to have it delivered the very next day, they made the whole process very easy! They offered great advice on other things I would need as well. They really put my mind at ease!
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June 2022 by David Carter
Best experience we have ever had with a DME provider. Bravo ATI.
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July 2021 by Melissa Freund
We ordered a walk-in tub from Access to Independence. We worked with them to have it put in the way we wanted. They were wonderful. The gentlemen who installed the unit were very nice and polite. Everyone in the office was very kind as well. If you are in need of having equipment for someone with disabilities, this is the place to go. We are blessed to have them in Portage County.
