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March 2024 by Greg Solomon
Very friendly, very helpful, fair prices and good selection.
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March 2024 by Mary Perry
Great store with a nice variety of products. Helpful and pleasant staff!
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March 2024 by Ahmad Alsamaraee
Nice place
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March 2024 by Linda Weeks
I enjoy visiting the store, but I typically place an order online and pick it up. Even though they offer curbside delivery, I’m more than willing to go in and look at toys, etc. But the one thing I may enjoy most about the store is that my order always includes either a handwritten tag that is decorated in marker by a team member or an actual, handwritten thank you note. Both make me smile every time. Nice to shop somewhere that offers a personal touch.
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February 2024 by Robin Ricker
One of my experiences was a five-star but the other was a three-star so I gave a four. I had called to check to see if they had a product and the clerk was very helpful. I then went to pick up the product but was disappointed to find out that there wasn't a satisfaction guarantee like some of their competitors. The product didn't work but I'm feeling stuck with it. Just last week when I visited there again there were several sales clerks standing at the registers but not one of them asked me if they could help me find something. However, when I later asked for help two different times they were more than accommodating which in my eyes was redeeming. Lastly, I do not like giving out my email but the only way you can get their discounts is by doing so. Even if the product is on sale you pay the full price if you don't give your email.
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January 2024 by Alexa Coomes
very large supply of options, would recommend for new small animal owners.
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January 2024 by Kelli Chumley
Awesome
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November 2023 by SD
Nice job grooming Zoey
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September 2023 by Gary “BuckeyePops” Stambaugh
The gal that waited on us was very helpful with answering all of our questions.
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August 2023 by Paulette
Each and every time I come into the store both Maximus and I are greeted like family.? The store is always clean and well stock. I take my big Germany in for his monthly self serve bath. ?They supply everything from towels to shampoo. They also have a groomer on premise as well. No visit is complete without a complimentary bone.
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July 2023 by Vicki Damiani Davis
I always have a good experience here. Customer service MATTERS! Today, I had the assistance of a tall, and very polite young man- did not catch his name but he was in his teens and he helped me with a large bag of dog food to the register as well as take out to my car. On the way out, he asked me how my 4th of July holiday was. I cannot remember the last time anyone, let alone a student working at a store, cared to ask me anything about my day. It’s the little things that can make a big difference! Personal conversation is good customer service at any age when working with the public, and especially coming from our youth.Thank you
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July 2023 by Clark S
Always helpful with a great selection of products. I love that my dog can go with me and choose his own treats.
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May 2023 by Gretchen T.
Just dropped in to get a harness for my cat, and I wanted to give employee Jessie a huge shout out. She saw my brother and I looking at a cat up for adoption and showed us how to open the cage to pet it. She even offered us her knee scooter to sit on, so the cat could climb on our lap. She was very personable and really made the experience. She asked about our cat and then explained the return policy without us having to ask. She's amazing! Thanks Jessie!
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May 2023 by Diana Wesley
I came in to this store because I found a dog. I was getting some necessities for him. The groomer and the front woman were the most helpful and kindest people I’ve ever been in contact with. This is my new go to pet store. They are amazing and helped me navigate everything from food, harness, to bathing, and nail trims. I am so appreciative of everything they did for me! Thank you from the bottom of my heart for the kindness and help you gave us.
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May 2023 by Steve Thompson
Nice smaller pet supply store, prices are a little higher than the Large Chain stores. BUT the staff is pretty nice and helpful in addition much easier to find.
