Took my carpet shampooer for a repair and they informed me I had a warranty that would cover anything wrong with it. The part they needed was no longer available so I got a new unit! Thank you thank you thank you! I almost just went and bought a new one!
September 2023
First time I ever took a vacuum cleaner for service. Had a bad on/off switch. Charged me $20 to diagnose my old Dyson. +$40 for a new switch installed. Gave me a few other options that I opted out of. Friendly staff. Didn't try to swindle me. I'm happy
October 2022
Brought our Bissell PetPro shampooer to them for repair, and to my surprise, it was still under warranty. They were able to get me a completely new unit, free of charge! Most businesses would've found a way to somehow capitalize.Will be sure to tell everyone I know about my great experience ?
Carmen's opened it's first vacuum and janitorial shop in 1970, and over the years has expanded to include 3 additional stores as well as an Internet sales department. Offering more than just vacuums, our retail stores can provide you with parts, belts, bags and accessories for your machine, and our store managers can answer all your questions in the janitorial field. In addition to sales, our stores also provide SERVICE on almost all makes and models of vacuums and other janitorial machines including buffers, burnishers, steam cleaners , carpet extractors and even central vacuum equipment. All of our stores offer free test runs of all floor models, and some even have large equipment, as mentioned above, for display and demonstration. For overall operations questions about our retail stores, you may contact the following people. Please allow up to 48 hrs for response times. Thank you. Adam Young - 614-864-0190 [email protected] Brian Blanton - 614-846-9915 [email protected] Drew Durbin - 614-864-5095 x 250 [email protected]
