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November 2023 by Ayman Fayed
I came in to this Advanced Auto Parts (store #6495) on Monday, Nov. 20 at 8:30-9pm. I told the employee at the front that I need to get oil for my snow blower. As I was bringing up a picture of the oil container on my phone, he laughed sarcastically and said “you can’t show us a picture of a snow blower and expect us to tell you what oil to get”. I told him “I was going to show you a picture of the oil container itself not the snow blower. Maybe you should listen to me first and see what I wanted to show you before you respond that way”. He replied by making a strange mocking imitation that resembled an animal right to my face, presumably to try to offend me. I was totally appalled by his demeanor and asked to speak to his manager. He pointed to a person on the side, who as far as I can tell was there throughout the whole interaction, yet he denied hearing what happened and asked me to allow him to help me instead of his employee. I accepted as I needed to get my stuff and get doing. However, what happened was completely unacceptable and offensive. Corporate must look into this store and these two particular employees very seriously. I noticed other reviews complaining about the rudeness of the employees in that store, so it looks like a recurring pattern and not just an out-of-character incident. I'm never going to that store again.
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November 2023 by Firstjam Lastjam
Great experience it's a little overpriced on some stuff
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October 2023 by Aaron B
You should send David to customer service school. I came in for two things and left with neither. I did get to hear David complaining about other customers while he didn’t help me find something as simple as a plastic pry tool. He was apparently unhappy one of the other employees lent a customer a screwdriver. David felt they should have told the customer to leave. I also came in for wiper blade refills to which he let me know about five times you don’t sell them. With next day shipping, customers service is all that stands between you and amazon. I’ll be placing my order after I post this. Also- $20 for a freaking plastic pry bar?
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September 2023 by Tina House
I had purchased an item that was over $200 & I'm very good at keeping my receipts & I had to bring my old item back to get a small refund & of all the receipts that I needed that was the one I couldn't find but I had called ahead & they said no problem as it would be in the system. An older man was trying to help but had to ask for help from the younger employee who felt it was his place to lecture me on bringing the receipt & then proceeded to tell me how to & where receipts should go. I didn't need a lecture on receipts so next time I'll by the car parts elsewhere.
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August 2023 by Coco L.
I always read reviews, but I have never left a review for any business. This is definitely my first one. I felt that it was extremely important to warn you about that absolutely HORRIBLE customer service that I have ever received. The employees name was David and absolutely unbelievable. The other employee stood there quietly, and just kept apologizing for David 's behavior, Davids slandering tone had me in tears before I could get out of the store.. I am so angry for the miss treatment ..
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August 2023 by Zack Weiler
Sold me the wrong axle and refuse to replace it because it's damaged and it's only damaged cuz they sold me the wrong axle. Won't be back to this location
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March 2023 by Peter Urda
Very helpful staff. Have a question? This group of people are ready and want to help.
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February 2023 by Elisha Lowery
Thank you Brent for helping me out on my battery. Definitely recommend this location for any services.
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February 2023 by Jacob R.
Patrick was extremely helpful and had fantastic customer service. He gave me the best deal with the current promotions and got me a free oil drain pan and funnel with the promotion. He was happy to help and super great! Hope his management sees this and gives him a raise or promotion or both. Thanks Patrick for making my experience at advanced auto parts an enjoyable one.
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January 2023 by Aad Stam
Those guys are the best!Always friendly, helpful, good advice en lot in stock.I like to go here for my parts.
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December 2022 by Jamie Stabl
Everything you need for your car is here. Most of the time the staff is very knowledgeable.
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October 2022 by Joe Herriott
Friendly and knowledgeable staff, place was clean and the gentleman who waited on me helped load everything
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September 2022 by Maren Uziel
Every time I go in, the staff are always ready and willing to help. If I need advice, they will walk me right to the products in question. Very professional, always helpful.
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September 2022 by Tiffany SHIVELY
I wasn't able to find exactly what I was looking for, but I did appreciate that the employees took time to try since I was looking for an unusual and specific wheel nut.
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July 2022 by Tia Underwood
This is a close location to other shopping places. Unfortunately, the headlight we needed wasn’t available. We will have to order from online. I am an online shopper but for things I consider simple I like to go to the local store and purchase the items.
