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September 2024 by Andrew Gedeon
I would give 0 stars if I could. Never had such rude and piss poor customer service. They acted like it was such a bother to ask about a package that was being held at the customer center. I hate to give UPS any more of my money if they treat their customers like that. Even returned at 11:55 to ask once again about the package and the doors were locked even though their hours say they are open until 1 P.M.
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December 2023 by Trampas Nolan
Took good care of my package :)
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March 2023 by Amber Campton
I waited 3 weeks on my items. The day we realized it was at this location and that they do not deliver to P.O. Boxes, we immediately called the exact location and put in a new delivery address. For a continuing 2 weeks, this location kept the status in a “we are updating the location and will give you an estimated delivery date” mode. I finally gave up, checked online, it still said it was at the ups in rosemount, I called the number under their ups rosemount online number and was told my package was still there. I drove over a 2 hr round trip since we live in the middle of nowhere and was told it was no longer there all while being told, “well let me check”….which means it’s was a blatant lie to my face. If you KNOW it’s not there then why check? It’s obvious the package was lost after 3-4 weeks and I would have appreciated the truth so much more than a demeaning lie to my face.
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January 2023 by A.J. Samusson
Great customer service!! They couldn't have been any nicer!
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September 2022 by Caleb Gammon
Considering thst I work there, We are the BEST in the business.
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December 2021 by Brandon R.
Worst I have ever experience, all our packages states customer requested pickup in portsmouth, like I really want to drive 3 hour round trip everything a shipper uses them, I've stopped doing business with amazon since they use ups, however the latest package is a heart monitor for my wife, this company is terrible at their profession
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July 2021 by Juju Crow
Hard-working people, sweating their butts off to make sure everyone gets their packages in a timely manner.
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April 2021 by Marlin Dennison
Very courteous
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February 2021 by Andrew Payne
People I dealt with were awesome
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January 2021 by Rob Brown
Very slow service. Quite busy this time of year.
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January 2021 by Elsa Fischer
2 stars... UPS really has gotten sloppy.
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December 2020 by Sandy Hendrix
A big open building with lots of movement. Quick to get my package but strangely demanding of masks outside...
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December 2020 by Wayne Massie
two stars because driver doesn't read very well . I live at a dead end road 4 units here ABC and D . put the package where it goes. I'm not getting my packages sometimes because of this! I tried calling but all I get is auto service this not helpful!!!!!!
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May 2020 by Linda Krutko
A UPS driver left several packages delivered from Amazon in an UNLOCKED PERSONAL VEHICLE on our property (because it was raining!) with no attempt to knock on our door!We WERE AT HOME!! This is NOT OKAY!!
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January 2020 by Brent Riley
On time delivery
