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August 2024 by Nicole Selviac
Customer service 0 They will tell you your prescription will be ready in 15mins guess what you get there and it’s not. Next you’ll be standing in a line like your invisible
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August 2024 by Mike Bryson
Everybody was very willing to help and it was a quick and Satisfying visit. I will definitely be back
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January 2024 by David Bright
Customer service at this location is terrible.
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December 2023 by Miss Strickland
I drove all this way thinking this location was open based on the hours listed online. However, when I arrived the store was closed and new hours were taped to the door, (even though their online listing hasn't been updated).
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December 2023 by S. M.
Meds been in process for a week. Why? Because they are a week behind in processing meds! When I call, I wait on hold for 20+ minutes, just for staff to answer and immediately hang the phone up. I have been going here for years, because of proximity, but it really isn't convenient.Update 12/16/23: got text that meds are ready, get there and the pharmacy is closed until Monday. So no meds for me. Great! I'm DONE with this place.
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December 2023 by Robin Greene
This CVS located at 11611 Hamilton Avenue, Cincinnati Ohio 45231. It is the worst CVS store I have ever been. They take weeks to fill prescription. The drive-through takes 30 minutes to pick up a already complete prescription. When calling checking on the status of a prescription, you'll be on hold for a good 30 minutes or so before someone actually answers. And to top of the recording will say the store is closed at 9 am through 9 pm. The employees who work in the pharmacy department truly hate their jobs.
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December 2023 by Kiera Thomas
I wish I could give 0 stars, I would. This is the WORST CVS I have ever encountered. They literally play with people's lives with their medication, not having it in a timely manner. It's absurd. I totally understand being understaffed. However, if they cannot meet the needs of the customers, then shut the entire pharmacy down. This is absolutely insane.
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December 2023 by David Cox
Apparently it’s ok to change your hours with no notice and make it impossible to retrieve needed medication. Have had a needed medication in process of being refilled for a week and nothing has happened. Might as well just close the whole damn store for as helpful as they are.
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November 2023 by Stephen Mason
Love my CVS store
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November 2023 by Hanna G
This location's pharmacy is terribly slow. Don't acknowledge drive thru customers...window often closed.
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October 2023 by Amal Ibrahim
I got a text saying my prescription was ready for pickup yesterday. I got to the pharmacy and found a sign saying it was closed and would reopen today at 10 AM. I got there well after 10 today. Guess what. It was closed. Since then I’ve been trying to call, but of course I haven’t been able to reach anyone. I’d give zero stars if I could.
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October 2023 by Dave Tallet
I have questions and pharmacy will not answer their phones and I don't know what to do. I have been on hold for over 45 on (2) different phone lines.
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October 2023 by SweetBabyJesus
The employee who handled me was really nice and patient! Seems to be quite knowledgeable as well ? ?
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September 2023 by Tiffany B
Came in yesterday at 11:46 am, and the cashier "Kelly" lacked customer service.As soon as I came in I said good morning, and she said nothing and continued to scan items on the shelf behind her. So I stood at the counter waiting for her acknowledgement, then she turned around and said nothing, so I'm like I need to pay a bill and told her didn't you hear me say good morning. Her reply was: "I said it back, I always say good morning to everyone". Which she didn't, nor did she say a word when turning around. Not may I help you, or hello. So, since she finally did help me, I gave two stars. ??
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September 2023 by Aang Avatar
Always love shopping at this location!
