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October 2024 by Karen Turano
Bobby was great to work with on all of our house carpet replacement!
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October 2024 by Michael Seed
Very professional and unbeatable prices! The installers were fantastic and helped move all the furniture.
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October 2024 by Tim R
I'm a contractor with access to cheap and great carpet sales and installers. I use Softstep for my own house as well as for customers. They are the same price as the cheapest and higher quality than any carpet my little princess toes have ever walked on. Thank you!
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October 2024 by Tom Wiseman
We had Bobby and Team from Soft Step carpet come and replace the carpet throughout our entire house, very professional and they didn’t amazing job, could not be any happier. Tom Wiseman.
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June 2024 by Misty Farley
We had carpet installed not quite 4 years ago and it was not good from a month after. I have contacted them countless times over the years and always dismissed. I have asked for my warranty information and when I finally reached out to them was told it has to be the seller filing the claim not the buyer. I am beyond frustrated because this was a big purchase for us and now such a short time later we have to redo our flooring.
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March 2024 by Tom
Spoke with Justin to have wrinkle removed from carpet next to my hardwood floors. Carpet installers arrived and quickly took care of the wrinkle in my carpet. Looks great. They cleaned up everything. Couldn't be happier
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December 2023 by Jesse Moore
We used soft step for our carpet in our home. They are highly professional and did an excellent job. Bobby was very helpful in helping us make our decisions and with coordinating the project. The install crew was very professional and worked very efficiently. I highly recommend soft step for your flooring needs!
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December 2023 by Christel Best
We just had Soft Step Carpet do another project for us. This project was not easy and was a little off normal carpet job. Needless to say, they did an awesome job, on time and great quality. Highly recommendI love the in-home service carpet store. We have used Soft Step Carpet for our home and investment properties many times. Soft Step Carpet provides consistent superior customer service.
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November 2023 by Andrew Jeremiah Nai-Mensah
Good customer service
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November 2023 by Nicholas Wongchaowart
Good quality carpet. Professional estimate and installation.
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September 2023 by Ellie Webb
Quality team and product! Dustin was extremely helpful when picking out which carpet was right for us & our budget. From start to finish we were very pleased! Amazing install team as well.
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June 2023 by Gus Maschmann
I had an issue with my carpet sometime after installation. The carpet developed waves in it from not being installed correctly the first time. After three phone calls trying to reach the person who sold me the carpet, I was told that it was out of warranty. The carpet was fine, just poorly installed. Warranty shouldn’t apply to shoddy installation. So I had to pay $150 for them to come out and stretch the carpet with the correct equipment. Save yourself some trouble and headaches and shop elsewhere. Lowe’s does way better and better customer service.
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November 2022 by James
Dustin came to the house and my girlfriend and I were able to look at all the samples and felt like we got a great price. The carpet and pad are way nicer and softer than the old carpet that came with the house. The install was super quick , overall 2 hours ish to get it all complete. The only downside with such a quick install is you walk around and start noticing all the skuffs on your walls , paint transfers and left over carpet stings.
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October 2022 by Barb Hawkins
Installed carpet upstairs with a manufacturer defect. When we called to tell them the owner didn't believe us and was dismissive. My husband stopped payment, which convinced him to take a look and he agreed that it was defective, tore out all the carpet and installed new. Initial job was ok despite some messy spots along trim, noticeable seams and a clump of old padding that was left under the carpet. But 2 years later and the carpet is starting to come loose and roll in spots. Our upstairs gets minimal traffic. No pets, no kids. We wanted to shop local but our carpet and installation from a big box store in other parts of our home was much better.
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October 2022 by Courtney Jameson
Soft Step is hands down the best! They've installed carpet for me numerous times and I'm always thrilled with the quality and professionalism. (My kids want to sleep on it). Bobby is so great to work with and Kevin did the best install! Hope to have them out again soon to replace some of the old!
