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November 2023 by Kevin Angel
A+ service. Everyone I worked with was courteous and very helpful. After the 1st day, I didn't like the vehicle I was in, and without any hassle they took their time to help me find a better fit. I will use them again in the future.
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November 2023 by Peter Olson
Employees are all polite, and is fairly smooth... most of the time. But on Monday around 9am 10/30 I called in for a pick up from the body shop and reservation of a sedan for 10/31. Seems they dropped the ball and did not make the appointment resulting in loss of 2 hours of my time waiting on a relative to pick me up, and another hour because I will have to come back up to get the car at 3pm. Very frustrating having to all cancel plans for my whole off day. Only reason I did not give 1 star for this was because they are very understaffed at the moment, so if you have a long wait on the phone that’s why, just give them a sec, they’ll get to ya. So if you go with them maybe ask for a confirmation email or text and you should be good to go!
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November 2023 by Tiffani McLaurin
Fantastic service!! Cars are nice and clean, the manager was awesome to work with, and my overall check out experience was professional and easy.
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November 2023 by Samantha Bahde
Rouna was extremely helpful with my first experience renting a car and made it quick and easy!
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September 2023 by Danielle Ever
Extremely unreliable. I made a reservation on their site. This location calls and let me know last minute that they don’t have a car available. This is the second time they didn’t have a car available after reservations were made through Enterprise. This location is poorly managed.
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September 2023 by RENEE HOLLOWAY
My family has rented from this location several times and I have nothing but positive feedback! Our last rental Selena went above and beyond to accommodate our needs with everything! Very much appreciate all she did!
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July 2023 by Patrice Dunn
Extremely well run business. Every employee I encountered was polite and professional. The car I rented met and exceeded my expectations. I highly recommend this car rental agency!
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May 2023 by Jesse carter
Very disappointed they would not help me. Just said it's a enterprise issue .
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May 2023 by Gregory Lynch
Made a reservation for a mini van over a month ago and was told 2 days before the trip that they couldn’t guarantee they’d have it. I was told I was deprioritized because I had updated my reservation a few days prior. Ironically I only updated because I wanted to use my loyalty points to pay for part of the rental.I called several times to check in, each time being told I’d receive a call back with an update. I never received a call back. I asked to speak with a regional or city manager. I was told “Steve” the city manager would call me. I have not yet received a call.Interestingly, up to yesterday, their website was still allowing for new mini van reservations to be made.Very unfortunate service. I’ve had positive experiences with Enterprise in the past but unfortunately there was no follow through from all 4 of the people I spoke with this time. Hoping that enough complaints will create motivation to be better.
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April 2023 by Qb G.
Did not answer the phone; on hold for 30+ minutes until we arrived at the location. Poor customer service. SelenaThomas was no help.
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April 2023 by Mike Grant (GekimzTreasurez)
Great service!
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March 2023 by Amy Voigt
Yikes. Cleaner vehicles at better prices everywhere else.
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December 2022 by Janet Flaherty
Excellent staff and manager at this location; arrived and car rental was provided and dropped off in an efficient manner! Professional staff made sure our needs were met. Would definitely recommend and return for any future needs.
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November 2022 by janie jenkins
Needs work on cleaning .. but the people are so nice.
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July 2022 by Corrie V.
Very pleased with our rental experience. Easy online reservation system, the location was close to our hotel, the pick up and drop off process was easy and quick. The staff were friendly, efficient, and explained the rental process well. The vehicle was ready and clean inside and out. We only needed the vehicle one day to attend a funeral and this location and vehicle met our needs perfectly.
