Waterway in Pepper Pike is a car wash that many customers find trustworthy and friendly. Several reviews mention that the staff are kind, thorough, and provide good customer service. They often go beyond expectations, cleaning both the inside and outside of cars very well. Customers have praised how their cars look after the wash, with some saying their cars look like new or like they have been detailed. Inside cleaning is especially appreciated, with windows and interiors being spotless, even when the car is covered in dog hair or dirt. One customer shared a positive experience of finding a $20 bill under the seat, which was handed back, showing honesty and integrity of the staff. Another appreciated the thoroughness, saying their car was cleaned better than expected, and that the staff was friendly and helpful. Some reviews mention that the job is sometimes just okay, but still better than when the car was brought in. Customers also like that they receive coupons for free washes or discounts for future visits, making repeat visits easy. A few mention minor issues, like a car not being perfectly detailed or change being taken from the car, but overall, the experience is positive. Many customers plan to return, impressed by the friendly staff and quality service.
