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November 2023 by Larissa Kincaid
Hunter was great. He made the experience so easy!
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November 2023 by Paul Maynard
Cody was very helpful with all my needs getting a new phone. Once the new phone arrived I had the pleasure of meeting Amanda and she made the process of transferring everything enjoyable some how. Top notch
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November 2023 by JSamHri 03
Amazing customer service and very funny
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October 2023 by Patti Pylant
Hunter was very helpful! Went above and beyond to make this upgrade very easy.
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September 2023 by Bill Brubaker
Cody helped my whole family purchase and set up new phones. Very helpful. Definitely recommend stopping in and seeing Cody.
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September 2023 by Andrew vertin
Great service from both Corey and hunter
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September 2023 by Peggy Weber
Wonderful service. Michael did a great job explaining things to me and took a lot of time. Thank you
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September 2023 by Donna H.
Hunter Myers was extremely helpful. There was a problem with the account and he was very persistent in getting it fixed. I would definitely recommend talking to him if you are having a problem with your phone/account, wanting a upgrade or just needing help with your phone.
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September 2023 by emily smeller
Hunter was awesome! Very helpful
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August 2023 by Cindy Septer
So pleased to have found this store! Scott & Chris are so helpful, patient & kind. Excellent customer service!!
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July 2023 by Mike J.
Do yourself a favor - drive the extra 15 min to an actual Verizon retail store. This place upcharges (to the max allowed) on already outrageous MSRP and charges an additional $30 "Setup and Go" service fee. That amounts to pushing the power button and trying to make a phone call. Even after overpaying, I ended up leaving with an un-activated phone because a simple device switch was not processed correctly at the store (according to VZ support). And the constant barrage of upsells... wow. Needless to say, not going back.
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May 2023 by TRACY ROHRLICK
Great experience. Moriah was exceptional and was so patient with my issues. Highly recommend her. And if I need any assistance or make additional purchases, she will be the one I ask for.
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September 2022 by Staff Karam
Melissa Baker went above and beyond for us! Best customer service I have ever experienced with Verizon! Melissa was very knowledgeable, solved our issue incredibly quick and was an absolute pleasure to work with. We will definitely be requesting Melissa’s assistance with any further interactions with Verizon! Great employee!
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August 2022 by Bethany McFarland
I ordered a new iPhone on 5/29. It arrived at the store on 7/11 with the box empty. Over the next week I made multiple calls to Verizon customer service, as well as a DM over Twitter, trying to determine what the next steps needed to get a new phone. There were multiple reps saying they would "call me back" that never happened.I went to this store on the verge of leaving Verizon after being a customer for 20+ years. After so much stress and getting the runaround, my phone was in my hands two days later.Ethan and the manager, Melissa, were absolutely amazing. I went in feeling defeated by Verizon as a whole, and left with my new iPhone.I love my new phone and I would highly recommend this location.
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March 2022 by Joyce w
I went to this store and upgraded 4 iPhones under $800 credit promotion. When my paperwork was done there were issues that I was told my occur due to system issues. So I went back to store and was working with manager Randy who had to escalate issues. Said should have something in few days so called back said escalation team would call me ? n specific day. No call. So multiple attempts to contact Randy amd he busy and left messages with other employees to call me back. None! So the other day called and employee named John answered said Randy off. Asked situation and explained (note had not given my name) told me oh they resolved all situations like mine yesterday askedhow could that be since he doesn’t have my name. Asked for district manager gave me name johnathon but would not give way contact him. Then got testy/grumpy said was busy would call me back in 10 min and hung up ? n me. Needless to say never got call. Contacted another store different franchise and my side was resolve within a hour! I had been dealling with this location for two weeks easy! This is the worst customer service I have experienced and I have been a Verizon customer 23 years! If I could give negative stars I would!
