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January 2024 by Bret Yutzy
I thought the service was prompt and detailed. They called when they were 30 minutes out, performed the service, and took payment all in the same setting. Highly recommend!
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January 2024 by Fritz Hoefer
They did an excellent job cleaning and inspecting our chimney. They are very easy to schedule an appointment, and their follow-up is great
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January 2024 by Susan Spangler
Guys were very knowledgeable and friendly. They came on time. Got me fixed up before the rains came! Will do business with them again.
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January 2024 by Neal Whitman
Good work, spotty communication.We had never had the chimney serviced on our 1999-built house, and we were also occasionally hearing birds get in there, so we decided to have some long overdue work done, late in the fall. The 2 techs who came did an efficient cleaning job, and shared photos they'd taken of the inside of the chimney to demonstrate what they'd done. As for the birds, they could see that the chimney's chase cover was damaged, and recommended replacing it for ~$4K (about half of which was for the custom manufacture of the cover). That would involve a first appt for them to set up scaffolding and take measurements, and a second appt a week or so later to install the new cover.We considered the quote for a week or so while thinking about whether to delay the work until after we'd had the house's stucco and trim repaired (another need). Talking on the phone with Ali (or Alex, it varied), we decided to have CG's add on replacement of the trim adjacent to the chimney, in order to avoid a later stucco/trim repair possibly damaging the new cover. With that settled, we paid for the parts, and CGs said to expect the work to begin in first week of January.Later, they called to say they could do the first part in December after all. This was great, except that we were going to be out of town, was that OK? They said sure. This was where the confusion began. A text arrived the following Monday saying they'd be there Tuesday. On Tuesday, an email arrived saying they'd be there Wednesday. Had there been a problem? (We didn't know, since we were out of town.) In a phone call, Ali apologized for not explaining that something had come up on Tuesday, but they'd definitely be there Thursday. On Friday, another text came saying they'd arrive on Saturday. Huh? I asked for clarification, and another text said the first appt had gone well, and the second one was still on track for January. OK, fine.Back from vacation, and good news! The cover was ready to be installed a week early! The guy who came two days ago installed it with no technical problems, but seemed confused when I mentioned the bit about the trim before he started: He hadn't been on the team that had set up the scaffold and taken the measurements. I explained, and he went to work. When he was done later, he showed me pics of the new cover in place; I asked about the trim, and he was still confused. He pulled up the invoice on his phone, said, "Oh, there it is," and excused himself to call HQ for instructions; when he reported back, the proposal was to just forget about the trim and take it off the invoice again. Based on the pics, I guessed it was probably fine, but it seems like work is needed on communication not only between CG leadership and customers, but also among the various teams within the CG outfit.Yesterday another team came to remove the scaffolding, which proceeded without incident, and I paid the balance using the online portal. (This was a nice option: You can use a credit card without the 3% charge that you'd pay if you used a card in person.) Time will tell whether the new cover keeps the critters out, but in any case, it's a new and upgraded cover from what we had. In their closing email, they attached lots of before/during/after pics.
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January 2024 by Scott Axel
Highly recommended. They did a complete chimney and fireplace replacement for me. During the course of my project, I was able to meet and work with both owners and their project manager is amazing. The only small area of improvement I'd recommend for them is consistency on the customer service side, but my issues were small and did not take away from the overall experience with them.
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January 2024 by Ivan Dixon Jr
Great company had no issues with them coming out doing an inspection letting me know what’s wrong and coming back out and fixing the problem. Would recommend. Professional and cleaned up after themselves.
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January 2024 by Megan Hayden
Very pleased with the outcome of our services with The Chimney Guys. They were able to diagnose the problem and fix the solution.
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January 2024 by Andrea Russell
The Chimney Guys were knowledgeable and reliable.Thank you ✝️
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January 2024 by Joel Simpson
Great service. No hesitation recommending this company.
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December 2023 by Melissa Hardy
Very professional i will use them again and very affordable ??
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December 2023 by Clark Hollister
A horrible experience from start to finish…..
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November 2023 by Drew McDaniel
It has been a horrible experience with The Chimney Guys. We got a quote for work that did not include a liner but we asked for an all in quote, we had work done and then got a bill for double the amount. Their billing and quote process is terrible and I have asked them for some clarification and requested a call back. They do not call me back. This has been going on for 3 weeks.
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November 2023 by Tom Finn
Chimney Guys were very professional and knowledgeable in their work. Great explanation of the work done and the necessary repairs. Very trustworthy. Will continue to use the Chimney Guys.
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October 2023 by Dee Scott
Christian and Justin arrived right on time and were very professional and friendly. The cleaning was very thorough from what I could see (and hear, when they went on the roof to check the chimney from the outside. ?) Everything was left very clean and neat. It was clear they knew their business very well and it was very reassuring to have their assessment that our fireplace and chimney were in good shape. Thanks, Chimney Guys! Very satisfied customer. Wii be in touch after we burn a cord this winter!
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September 2023 by Chris M
Great experience with Chimney Guys. Very professional. On time and completed the project within the time frame they expected. Great communication all the way through. Highly recommend Chimney Guys.Services: Chimney inspections
