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March 2023 by Rhyan S.
I didn't purchase a vehicle from coughlin. It was because a few of the employees were incredibly pushy, slick and scripted. Im they deal was also not a good one. I will say Matt was extremely patient and pleasant to work with and had I only had to deal with him I might have made the purchase.
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January 2023 by Stephanie M.
My check engine light came on and I made an appointment online. Website said service department opened at 7 so that is what I selected for my appointment. I showed up for the appointment and Nick Cook service production manager asked what I needed. I told him I made an appointment online 2 days prior because the check engine light was on and I was due for a 60000 mile service. He asked what time was my appointment for I told him 7andhe informed me "We don't make appointments for 7" I told him I had made the appointment online and he said it's not on here are you sure you made it for here and I let him know this has been the only dealership I have been to since moving to the area. He asked if I was dropping off or waiting. I said I'm waiting I have no other transportation. He responded that I was going to have a long wait because there were 20 vehicles in front of me. A lady came through and he told her to do my paperwork so she did. He asked if I got a response to my appointment. I told him no but I had received an email I was due for service which is where I made the appointment from. Apparently I ruined his day because he was very snippy. After the nice lady finished my paperwork she took me to the waiting area. As I sat there I got angry because I am a paying customer I shouldn't be disrespected like that so I stepped out to the garage and asked for his business card and the lady got it for me. I told her to just have them do the oil change and I would leave. She came back to let me know that the oil change was done but the check engine light was still on would I like for her to reset it. I asked if it was going to cost me $100 to do it and she said no. She went to reset the light but came back and said she was told she couldn't reset it because it was illegal for her to do so. I said that's bull crap. I paid my bill and left. I will never go back and I don't recommend that anyone else does either unless you like to be treated badly. I have worked in retail most of my life and that is no way to treat a paying customer.
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August 2022 by bigR Productions
Great service all around, thanks Ben
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August 2022 by Rob Carter
Great service and dealership
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June 2022 by Chris B.
Be ware of Rick Conti... claims he will order you a Corvette but doesn't. No follow up on allocation or build schedule for over a year. Joke.
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March 2022 by Bob FL
Customer service is first.
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February 2022 by Eli Winland
Fantastic staff!!!! Love this place!
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February 2022 by Google user
Just went in for a routine oil change and tire rotation but it was quick and easy. They topped off my fluids, inspected vehicle and checked tire pressure for free. Lady who helped me was nice. Worth goin to for routine maintenance IMO especially if you have a Chevy.
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December 2021 by Jeffrey B Leonard
They have an excellent Sales and Service Department. I have purchased several vehicles here and have always been treated fairly and honestly. Their Service Department is second to none.
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October 2021 by Peggy Davis
As always, even thru rough times ready to serve you with great attitudes.
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September 2021 by Michael Solomon
Nick cook in service was awesome to work with. They are fast and courtesy but most important they do quality work. This is the best Chey dealership in central Ohio.
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July 2021 by Kraig Tayer
Great service by Nick and work was done fast.
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July 2021 by marty davis
Excellent!Service manager Greg is the best !!!!5⭐
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May 2021 by Gary Everson
the service is great and the staff is very helpful and friendly
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May 2021 by Gretchen May
Excellent service, fast and friendly. A+
