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November 2023 by Mike Reed
Shannon and Keith bent over backwards to meet all of my needs and could not have been friendlier or more cooperative.No pushy tactics and a breeze to deal with.Coughlin Pataskala receives my highest recommendation!Thank you for a pleasant transaction fellas!
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November 2023 by Renee Bell
I and my family have been clients of Coughlin Automotive for several years. They are a exceptional group of people. They always make you feel comfortable and never use the pressure sales tactics used at other dealerships. I have recommended Coughlin to friends and family, and will continue to do so. Great job Coughlin!!!
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November 2023 by Reece
Thank you for the wonderful first time experience purchasing a vehicle. I got to meet the general manager. He shook my hand and took time to know a little bit about me. Eli in finance was great at finding me the best rate. I definitely recommend this place to anyone.
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November 2023 by Scobeezy Plays (ReaganDIYS)
So I didn’t actually buy a vehicle here. The transmission blew in my truck close to the dealership. I had it towed to Coughlin. They checked out my vehicle, gave me all my options and pricing, and loaned me a brand new car for a very low rate so I could go about my work week while my truck was getting evaluated. I ultimately decided to part ways with my old truck, sadly. But Coughlin treated me the same as any customer. I paid only a diagnostics fee and a few days of low rent on the loaner car. Tina was my contact and kept me abreast of the situation with my truck the entire week. She went out of her way to help me make the best decision for me, and helped me get through my work week with minimal interruptions. She even helped me make sure I retrieved all my belongings from my old truck. Thank you Tina!
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October 2023 by Shadows of the Gamers
I originally posted a 2 star review, but removed it in hope that the issue was resolved. Obviously it never was as why it’s now a 1 star review. Took the used vehicle out for a test drive(they just got the car in) and realize it needed an alignment. They told me all Will getting taken care of( alignment never happened) The beginning steps was very smooth looking at the vehicle and talking to the salesman. Paper work was easy with the salesman, then we went and talk to the assistant manager I believe.The manager was already stress due to call off has he mentioned. My question went unanswered or just completely ignored. Sign the paper work and came back in a couple of days to get my car. Started to drive the car realizing that the alignment never happened. So I called multiple times over a month time and left voicemails and never got a callback. So I decided to take my car elsewhere and pay for it myself. $140 for front and back alignment. I left my first review and then I finally got a call. They told me that they would reimburse me via check. Two months later no check, I have called multiple times. They just keep saying they are in the process of sending it. Definitely lost my business this time . (And if anyone at Coughlin know who this is , please don’t call . I’m no longer wanting reimbursed)
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October 2023 by Randall Chapman
Mark Thomas has been fabulous to work with in building a new Corvette. His insight has helped me make informed choices about the many options that are available. I’m anticipating a super car.
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October 2023 by Ronald Byers
Stan was the sales associate that helped me through the process. What a patient man. Stan has been in constant contact with me over the past several weeks and our communications has been excellent helped by Stan's knowledge of the car. After the sale Mr Riley the GM personally met with me to make certain I was satisfied. Great Experience.
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August 2023 by anna jenkins
I am very impressed with this dealership. I have been dealing with a lot of dealerships over last several months and their service is hands down the best. Dale was efficient, a great communicator and followed through. He also was very honest which is hard to find. Eli in finance explained things thoroughly and was easy to talk to. I will definitely use them again for future purchases.
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August 2023 by Tony Monturo
This was a “first service” oil change/tire rotation so no big deal but staff was very nice and attentive. They noticed that factory cross threaded a lug nut so they fixed that issue. If I have a service I can wait on I will definitely return to this dealership.
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August 2023 by Michael McKinley
From start to finish, this was the best vehicle buying experience I’ve ever had! Bethany treated me like royalty and gave me a red carpet experience. I test drove 4 vehicles in one evening, keeping Bethany way past her scheduled work time. She was eager to help and made sure each vehicle I test drove was pulled out front and ready for me to take. Bethany was extremely tentative and she actually paid very close attention to my needs and wants when shopping for my new truck. She presented every option they had available and her team at Coughlin Chevrolet made the purchase process extremely smooth and hassle free! I’ll not only be buying all of my vehicles from them but I’ll be referring everyone I know!! HIGHLY RECOMMEND!
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August 2023 by Bill
Salesman Eric Wermter and Sales Manager Shannon Jones were great to work with! These two gentlemen were professional, understood where my needs were, and are the reason I continue to buy my new vehicles from Coughlin Chevrolet in Pataskala. I would, and do, recommend both of them to any prospective Chevrolet buyer. Eric, Shannon... thank you!
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July 2023 by Katherine M
We have purchased our truck here. Best thing about the place is the service department. Scott is awesome. You can tell he is customer service driven. Love the fact that they can do oil changes on all my vehicles not just Chevy products.
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June 2023 by John Grable
When I pulled into the Service Center, the Customer Representative helped me right away. She quickly checked me in and the service was done in less than 30 minutes. The Customer Representative was very friendly and courteous. Great service!
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June 2023 by Mark Hall
Salesman didn't go through the detail of the vehicle assuming we knew since we researched the 2023 Chevrolet Silverado prior to purchase. He was very personable and nice however didn't seem like he knew what needed to be done. Finance specialist was very good at explaining what was going on and what we needed to do next. Talked a bit fast though. Trying to process a purchase like this, it would be beneficial for the sales and finance team to side with the customer and understand the inner pressure they may be feeling. We are overall happy with the purchase and will recommend Coughlin to others.
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June 2023 by Jimi Woods
I came in yesterday to have a basic oil change and tire rotation done. I brought in a coupon I got from the dealership for $20 off and a free car wash on my 15,000 mile service. The female clerk just basically blew me off when I brought it up. She even stapled the coupon to the dealership receipt. I only ended up with $10 off and no car wash. I hope my next experience will be better and my coupon will actually have value when I bring it in.
