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May 2024 by Tammy Fisher
The staff at the Ridge Rd store in Parma is fantastic. I bought prescription sunglasses there after going to Strongsville for regular glasses. Night an day, nobody wants to work at the Strongsville store...that store is horrible no customer service what so ever. Bravo Parma keep up the excellent service plus they are so knowledgeable.
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April 2024 by J V
Both team members who helped were friendly and professional. I found some Ray-Ban frames I liked that fit me well. The Nikon lenses with anti reflective coating are fantastic. Plus, I’ve never gotten glasses so quickly, a week earlier than estimated. Excellent value. Also, all the fashion ambience you’d expect of Parma Walmart. The funny part to me, that’s probably frustrating to the opticians, are the WalMart patrons who feel entitled to absolutely immediate service at a popular optical dispensary.
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December 2023 by Trudy Ayers
Not helpful.
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May 2023 by Kate
Excellent location full of wonderful staff. I've experienced 4 optician specialist at this center, and they've all been nice and helpful.I went in this location nearly in tears from another local, very expensive optical chain because my $500 pair of glasses (no insurance, unfortunately) kept developing creeping cracks into my visual field. It had been my fourth replacement pair that was doing the same thing, and the first gentleman I spoke to educated me on how particular the new polycarbonate material is with cleaning solution. The other place just told me to use soap and water, which had been fine, but doesn't work for the newer glasses materials.Important: Use proper cleaning solution on your specs!During my appointment, he helped me find frames that were the correct millimeters width that I liked (and taught me where to look on frames for width in the future). Next, and I've never had an optician do this for me before in my 20 years of wearing glasses, he gently tested how they say on my nose by pulling and pushing; making sure they weren't pressed too close again my lashes.I feel like I was truly paid attention to, cared for, and always felt like I had a one on one experience. Out of pocket, with anti glare and transitions, my total was half of the other place and I couldn't believe it.A couple months later, I went back for a left arm adjustment on my frames and that gentleman fixed them to perfection. He assured me that I could always come back if it wasn't comfortable enough, and informed me that if the area by the left ear was currently irritated, that I may not feel the relief of the adjustment right away. He was just so nice.Having someone help you be able to see us a very trusting experience, and they made it so smooth. THANK you, Walmart optical specialists!
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May 2023 by John Hunt
Great spot.
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January 2023 by Pam
Worst service ever. Needed my glasses adjusted and a loose lens fixed on 1 week old pair of glasses. The woman who waited on me seemed annoyed that I interrupted what she was doing. Never invited me to sit down, told me the glasses were fine even though they were leaving large red marks. Took my glasses to the back and never said why...didn't fix the loose lense either. I would NEVER go back for any reason. Would give her a zero if i could.
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January 2022 by robert k
All the people that work there were very nice and help me out picking two pairs of glasses out and they fit them well just can't say enough I'll go back
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August 2020 by Victor S.
We were looking for a family of 3. We needed an appointment before school began and I wanted personal detail due to my needs. Craig fulfilled every need, above and beyond while providing a relaxing environment. Dr. Kossow was inviting and personable, all while distancing. I would 100% recommend Craig, dr. Kassow and Walmart vision for an eye opening experience.
