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“What a difference I found since it is under new management! Went in today with returns for Amazon and did not notice that one needed to be packed in box. I had a box, but in the past I was told to buy tape to seal up the one box. To my pleasant surprise, Gary and the other worker said that since I had a box and it was only 1 piece of tape they would be happy to seal it up for me. This is a change and something the new management is trying to turn around. Nice job! Great Customer service! It was a small item and I had a small box with me, so happy to have had this service today!”
“Craters and Freighters Cleveland was absolutely fantastic to work with. The customer service was exceptional, and I especially enjoyed working with Renee. She answered all my questions and worked hard to offer a high quality, cost effective solution. The craftsmanship was exceptional as well. They crated and shipped a custom made family heirloom crib. It was meticulously packaged and arrived in perfect condition. I highly recommend them!”
“Jake and Heath provided thoughtful and friendly service despite how busy they were at the time. They made sure that I left with the art prints that I needed hassle free. Thanks guys!”
“We have visited the store many times to handle returns, send packages to family and friend or to get supplies. We are always welcomed and our needs addressed promptly. Very nice folks!”
“Had a truck rejected at GM due to trailer was too old. Send my driver to ADC & have the best experience in cross docking. Very fast with reasonable rate. Thank you for the service!”
“The associates are friendly and remember my name. I also enjoy the convenience of the location and how, with some packages, I don't have to pack them myself.”
“I want to start by acknowledgingM- Line Packaging Solution is a fair and beyond respectable company to work for. The family atmosphere business can handle any to all necessary requirements for packaging for all sorts of businesses. The staff is respectful and professional, benefits are not the best but undoubtedly will become better as the organization grows. The only take away from the company is an individual who’s in a somewhat load planning leadership capacity that just eats french fries and needs to appear to be the smartest guys in any situation . This individual has been the sole cause of others prior to me leaving. Beyond him if the opportunity presents itself working for and with this company take it. The experience has been a tremendous honor and I take valuable lessons both for life and the future workplace with me.”
“Worked with Megan today to ship DHL envelopes to pertinent customers. She was professional and helpful with a friendly demeanor. The interaction was accomplished within a few minutes to ensure policy adherence and security. This location has been a good source of information over the past few visits and I appreciate the care of all the associates I have met over the last 2 months. The interior is clean and bright with an informative exterior. On the customer side of the counter, this review is accessible through a QR code sticker which was mentioned at the conclusion of our conversation.”
7:30AM - 9PM
3310 Clark Ave, Cleveland
Shipping Centers
“Easy in and out. Waited for one of the staff members to be available and the salesperson checked for my package to be taped properly and the UPS sticker to be attached. Gave them my email to receive tracking info.”
“Kayla helped find packaging and send my package. She insured it was going where I wanted and gave the 3 different options for how I wanted it sent. She’s a helpful and very nice employee.”
“Amazing Customer Service from the Young man working printing/copy area. I needed several papers laminated and he got the job done within minutes. I am pleased with how well they turned out (the thickness & sturdiness) and the speed at which the job was done. The price is reasonable. The staff member was multi tasking and helping other customers as well. A++”
“Melissa was so incredibly sweet and understanding with my situation. I had printed a prayer card for my sister’s funeral services at a different location and I realized it wasn’t what my niece and I needed/wanted. (Totally MY mistake when I did the first order, not the other location’s) I was just an emotional mess when I came in to have them done again. And she was just so compassionate and sweet to me. I just can’t thank her enough. My second order is absolutely perfect. Sure, I’m still an emotional mess, but I feel better taking these new, beautiful cards with me to her services”
“What sets them apart is their exceptional customer service. They take the time to understand your needs, offer expert advice, and make sure you're satisfied with their services. I've never had a single issue or complaint.???”
“I know i must have left a review here before. We have been going to Ohio Export now for many years to send packages to Poland and we live on the southneast side of metro Columbus. Why? No other real choice. But truthfully it is because we trust Pan Roman i jego syn, Marko. They have always treated me like family. Last year when there was a delay, Pan Roman called me to apologize for the delay. Where else do you find this kind of treatment? If I lived in metro Cleveland, I would visit them regularly to chat as friends.”
“This place is very good if every receiver is like this truck should be very easy job. My appointment was 8am nock my door about 5:50am and I was out about 6:20am I like that overnight parking too I didn’t see restrooms plus I didn’t even look”
12AM - 11:55PM
11706 Clifton Blvd, Lakewood
Shipping Centers
“5 stars for the employee, Ashley. He has helped me several times at this location and has always been great! Efficient and professional. I appreciate his help solving my issues. I will continue to visit this location.”
“Update: I received a call almost immediately after posting my initial review. The senior associate was very apologetic and got me in touch with the local dispatch center. The local facility went out of their way to move up my delivery and got it installed right away. Now to RXO, there's a pretty clear disconnect between your customer service team and local dispatchers, but your local team in Cleveland took great care of us once they knew about the issue.”
“I stopped by a few weeks ago to pick up some speakers that were to be delivered to my house....based on other experiences with other companies I expected problems.....everyone was very nice, from the person who answered the phone and set up the pick up to the guy who brought it out and was nice enough to help us load the car. I was pretty impressed with everyone I dealt with.”
“I had an unusual package / request. When I walked in and Ralph saw me carrying a weird size sign.He smiled and we took it from there. He was fantastic.Got my packaged wrapped and packed and I believe it’s going to make to NYC without losing the chalk artwork.So appreciative of Ralph’s calm demeanour and assistance. You need more of Ralph’s working for you.”
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“A few of the reviews say the employees here are rude. I’ve never had a problem and I’m always in and out within a couple minutes. As soon as you walk in the door the staff comes out from the back of the store to assist.”