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December 2023 by Jim Norman
Horrible service
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July 2023 by a dew
Been dealing with someone linking an uber account to my bank for about a year and a half. All pnc has done is canceled and reissued about 6 different cards, which has done nothing since the uber was linked to my account, not my cards. I finally figured it out myself and handled it, tried to close my account multiple times, and have now been waiting 2 months while they do their "investigation" and just have my money sitting in an account I can't touch. It's no wonder anytime I'm in there, there's other people complaining of fraudulent charges and trying to close out their accounts. It's a very insecure bank that will lose your money and expect you to just be OK with it.
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July 2023 by Dany Raad
Probably one of the worst banks in cleveland. Particularly this branch. Very unfriendly customer service. Rude teller and manager.
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June 2023 by Ana Ortiz
Fast and friendly.
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June 2023 by leviana leigh
Bad experience with the bankers
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March 2023 by Kaitlyn S
Teller was not the friendliest. No smile, no asking how your days going, very cold and dry personality. Needs training in basic customer service skills.
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February 2023 by Kevin Rush
Horrible customer service, especially from Hannah Daniel, the branch manager. The supposed policies they have in place appear to change at a drop of a hat, and they make you jump through hoops to close an account. Never bank with PNC, and never use this branch unless you enjoy lousy customer service.
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January 2023 by Marshall Withrow
Very poor customer service by two bankers especially Leandra. It’s sad nobody wants to do their job anymore and just dismiss people and take shortcuts.
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January 2023 by Jeremy Miller
Garbage customer service. They have no clue how to put in a form to have a card mailed. Say they are able to print them at the location but cannot.
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December 2022 by A
I've had great service on the inside and the tellers have been very helpful. The outside is a whole different story. The ATM machine line is just a mess. The parking lot can get very crowded when they are busy. Not exactly a well designed drive-through.
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August 2022 by Amo
I've had great service on the inside and the tellers have been very helpful. The outside is a whole different story. The ATM machine line is just a mess. The parking lot can get very crowded when they are busy. Not exactly a well designed drive-through.
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June 2022 by KC
Good honest bank
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March 2022 by PhillyBone Williams
Nothing to share it's an ATM?.
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February 2022 by Heather Carlson
Very quick. Sometimes their drive through is a pain in the butt.
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September 2021 by Kiff Taylor
Walked up to man bank teller to deposit cash & immediately gave me an attitude for having to run through single dollar bills through a machine. Tried to talk down to me how I made his job harder. Left confused wondering why he was comfortable being disrespectful to a customer.
