Probably one of the worst banks in cleveland. Particularly this branch. Very unfriendly customer service. Rude teller and manager.
March 2023
Teller was not the friendliest. No smile, no asking how your days going, very cold and dry personality. Needs training in basic customer service skills.
February 2023
Horrible customer service, especially from Hannah Daniel, the branch manager. The supposed policies they have in place appear to change at a drop of a hat, and they make you jump through hoops to close an account. Never bank with PNC, and never use this branch unless you enjoy lousy customer service.